[Nfbo-announce] Fwd: Bid Opportunity for Marketing and Outreach Services for NFB-NEWSLINE in the State of Georgia

[President]

Job Opportunity

Carla McQuillan
President, NFB of Oregon
Executive Director
Main Street Montessori

Begin forwarded message:

> From: "White, Scott" <SWhite at nfb.org>
> Date: November 4, 2013 at 1:44:19 PM PST
> To: State Presidents <StatePresidents at nfb.org>
> Subject: Bid Opportunity for Marketing and Outreach Services for NFB-NEWSLINE in the State of Georgia
> 
> Bid Opportunity for Marketing and Outreach Services in the State of Georgia
>  
> November 1, 2013
>  
> The National Federation of the Blind (NFB) is currently seeking a Request for Proposal (RFP) for NFB-NEWSLINE marketing and outreach services in the state of Georgia to cover twelve months (one year). Organizations or individuals that wish to submit a response to this RFP should read this document thoroughly and carefully follow the enclosed instructions when preparing a response. The term "candidate" in this document will refer to an organization or individual respondent. Interested candidates that reside either in or outside of Georgia are encouraged to respond to this request for proposal.
>  
> Deadline:
> All responses must be sent  via email to Scott White, director of the NFB-NEWSLINE service, to be received no later than Friday, November 15, 2013, at 5:00 PM Eastern time. Questions pertaining to this RFP should be directed to Scott White via e-mail at swhite at nfb.org or by calling (410) 659-9314, extension 2231. It is hoped that the award of this one-year contract can be completed by December 1, 2013. This solicitation for a request for proposal is not to be considered a contract for services, nor is it to be considered a guarantee that a contract will be awarded for such services.
>  
> All submissions must be in an accessible format in order to be considered for this opportunity. Please reference the following sections for other RFP submission requirements, statement of work, and evaluation of RFP responses, etc. 
>  
> Statement of Work
> The successful candidate will promote the NFB-NEWSLINE service in Georgia by increasing the number of subscribers to the service, while simultaneously engaging the existing Georgia subscribers on a routine basis to alert them to new publications and features added to NFB-NEWSLINE.
>  
> The criteria outlined below must be met or exceeded by the successful candidate.
>  
> 1.     The successful candidate will submit a report to the NFB by the fifth of each month detailing the following for the previous month: marketing / outreach activities, any subscriber complaints and their resolution, comments from subscribers, and service usage statistics. The required statistics for this monthly report will be provided to the successful candidate via a secure website. Please note, additional sections may be added to the report over time that will enhance the reporting process. This reporting will also include the preparation of an annual report comprised of a summary of the past twelve month’s activities.
> 
>  
> 2.     The successful candidate must sign up, on average, at least twenty new subscribers during each month.
>  
> 3.     The successful candidate shall make at least eight presentations per month around the state about the NFB-NEWSLINE service. Presentations are to be conducted in person, face to face, except in remote areas of Georgia when the use of conference calls will be acceptable. Persons attending a presentation on NFB-NEWSLINE must be given the opportunity to make application for the service at the time of the presentation. A candidate residing outside of the state of Georgia must demonstrate the ability to conduct these presentations in an efficient manner.
>  
> 4.     The successful candidate will manage the local, state-specific channel for Georgia. This channel must be kept up-to-date with relevant timely information. Any content that is contained on the local channel must be promptly removed after it has expired.
>  
> 5.     The successful candidate will maintain both the telephone and online greeting messages for NFB-NEWSLINE Georgia subscribers. These greeting messages should be concise as possible and only contain relevant information.
>  
> 6.     The successful candidate should create and maintain a professional business telephone, customer-service help desk where subscribers can get their questions answered and other interested parties can obtain information on NFB-NEWSLINE Georgia. The goal of this customer-service help desk would be to have all calls answered in person. Any messages left on the customer-service voice mail must be returned within twenty-four hours. The customer-service help desk must be accessible to Georgia subscribers via a toll-free and local Atlanta telephone number.
>  
> 7.     The successful candidate will also create a website presence for NFB-NEWSLINE Georgia including an email address where persons can make contact and get their questions answered. This website will contain specific NFB-NEWSLINE Georgia information and also be linked to the national website.
>  
> 8.     The successful candidate will contact all new subscribers approximately one week after they received their introductory welcome letter to ascertain if they need any assistance with using the service and to make them aware of other NFB-NEWSLINE access methods.
>  
> 9.     The successful candidate will contact all subscribers listed on the previous month’s Low Average Call Users report on www.nfbnewsline.net to ascertain if they need any assistance with using the service and to make them aware of other NFB-NEWSLINE access methods. A list of low average callers will be provided to the successful candidate via a secure website.
>  
> 10. The successful candidate will attempt to make contact with every NFB-NEWSLINE subscriber in Georgia either by regular mail, e-mail, or telephone on an annual basis in order to keep them informed of NFB-NEWSLINE® feature or publication additions.
>  
> 11. The successful candidate will send out an email newsletter to all NFB-NEWSLINE® Georgia subscribers once a quarter. This communication will be designed to engage existing subscribers by informing them of new service developments and other useful hints for users. The NFB will distribute this email newsletter to Georgia subscribers, it will be the responsibility of the successful candidate to create  the newsletter and deliver it to Director Scott White of NFB-NEWSLINE in a timely manner.
>  
> 12.  The successful candidate will attend in person quarterly NFB-NEWSLINE Georgia advisory meetings to be held usually in Atlanta, Georgia.  
>  
> 
> Submission Requirements for Candidates
> ·        As the candidate, you will provide a cover letter stating why you feel that you are the best qualified for this opportunity and how you believe that you can have a positive impact on the NFB-NEWSLINE® Georgia service.
> 
>  
> ·        The candidate will provide a plan outlining the steps to be taken to accomplish the numbered items listed above in the Statement of Work.
> 
>  
> ·        The candidate will provide a marketing plan for a period of one year, providing as much detail as possible. Specifics, not generalities, on  any stakeholders contained in the marketing plan should be included.
> 
>  
> ·        The candidate will provide a statement affirming each one of the numbered items listed above in the Statement of Work.
> 
>  
> ·        If the candidate resides outside the state of Georgia, a section must detail how the requirement of conducting the face to face presentations will be accomplished. For consideration in the RFP process, this section must be included if it applies.
> 
>  
> ·        Please include a resume of key personnel or any other supporting documentation that you feel makes you or your organization best suited for this opportunity. 
> 
>  
>  
>  
> Evaluation of RFP Responses
>  
> After evaluating all written responses, a selection of candidates will be contacted by the Director of NFB-NEWSLINE for one or more personal interviews. During this interview, the candidate will be asked questions pertaining to the implementation of their proposed bid and evaluated on their knowledge of the NFB-NEWSLINE service.  
>  
> Contact Information:
> Scott White, NFB office, Baltimore, Maryland
> Email: swhite at nfb.org .
> Office:  (410) 659-9314, extension 2231.
>  
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