[Nfbnet-members-list] Delta Airlines Revises Service Animal Policy
NAGDU President
blind411 at verizon.net
Sat Feb 24 02:09:38 UTC 2018
Dear All,
I am sending this message to
keep everyone abreast of the work the National
Federation of the Blind and the National
Association of Guide Dog Users is doing to ensure
our rights as guide dog users are protected. On
February 2, Anil Lewis and I met with officials
from Delta Airlines at their Atlanta headquarters
to discuss their policy. The below release is the result of this meeting.
Fraternally yours,
Marion Gwizdala, President
National Association of Guide Dog Users Inc. (NAGDU)
National Federation of the Blind
(813) 626-2789
President at NAGDU.ORG
The National Federation of the Blind knows that
blindness is not the characteristic that defines
you or your future. Every day we raise
expectations because low expectations create
barriers between blind people and our dreams.
You can live the life you want! Blindness is not what holds you back.
Delta service and support animal policy effective March 1, enhancements added
By Staff Writer posted Feb. 22, 2018 1:00 pm
http://news.delta.com/delta-service-and-support-animal-policy-effective-march-1-enhancements-added
Updated on Feb. 22, 2018
In January, Delta announced
<http://news.delta.com/delta-introduces-enhanced-requirements-customers-traveling-service-or-support-animals-effective>policy
changes for those traveling with service and
support animals to support the airline's top
priority of safety, after an 84 percent increase
in reported service and support animal incidents
since 2016. Based on conversations with key
stakeholders in the disability community, the
airline is further enhancing its policy effective March 1.
"We are implementing these changes for the safety
of all customers, employees and trained service
and support animals flying Delta, while
supporting the rights of customers with
legitimate needs, such as veterans with
disabilities," said John Laughter, Delta's Senior
Vice President Corporate Safety, Security and
Compliance. "While we will require that all
animals not confined to kennels in the cabin have
up-to-date vaccinations, we enhanced our policy
to make online submission optional for those
individuals who are blind or have reduced vision
or other disabilities and have trained service animals."
In developing the updated requirements, Delta
solicited the feedback and input of its 15-member
<https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/disabilities/advisory-board-on-disability.html>Advisory
Board on Disability, a group of advocates
established more than a decade ago and made up of
Delta frequent flyers with a range of
disabilities. Following the announcement, Delta
and its Advisory Board on Disability continued
conversations with a diverse mix of advocacy
groups that represent people who rely on trained
service animals, such as the National Federation of the Blind.
"We are pleased that Delta has responded in a
timely way to the concerns we raised about their
policy for guide dogs and other service animals,
including making enhancements," said Mark
Riccobono, President of the National Federation
of the Blind. "We also note Delta's expressed
commitment to listening to its passengers. In
light of that commitment, we look forward to
sharing our expertise with Delta so that it can
provide equal service to blind passengers in all of its operations."
A closer look at service and support animal policies
Since Delta's announcement, other airlines have
implemented changes and media outlets continue to
highlight the lack of regulation and the
increased availability of fraudulent certification.
*
<https://www.washingtonpost.com/news/tripping/wp/2018/01/22/delta-is-tightening-restrictions-on-service-animals-its-about-time/?utm_term=.5b6fdbb66e59>Washington
Post: "It's been abetted by loopholes in
well-meaning legislation
that were intended to
make sure that people who have disabilities and
their trained service animals would be able to
get around without hassles. But many pet owners,
not to mention a bunch of online registration
companies, have taken advantage of the law."
*
<http://www.chicagotribune.com/news/opinion/editorials/ct-edit-delta-support-animals-airlines-20180119-story.html>Chicago
Tribune: "This policy (in the U.S.) has spawned a
host of websites offering quick, easy
certification. One offers 24-hour service,
including a five-minute questionnaire and chat
with a licensed therapist. Says the site,
'Getting an ESA Qualification Has Never Been
Easier'
The dual policy is an invitation to
people willing to scam the system without regard for their cabin mates."
Outside of the aviation industry, a dramatic
increase in fraudulent service animals has led
<https://www.animallaw.info/topic/table-state-assistance-animal-laws>18
states to introduce laws that make it a crime to
fraudulently represent a service animal.
Delta's updated policy effective March 1
Any customer traveling with a service or support
animal on or after March 1 will need to meet the
new requirements as outlined below:
Traveling with a trained service animal
* In some cases, customers with a trained
service animal may be asked to show the animal's
Veterinary Health Form and/or an immunization
record or other proof that the animal's
vaccinations are up to date. Customers are
encouraged, but not required, to submit this form
to Delta's Service Animal Support Desk via Delta.com before traveling.
* These customers can check-in via Delta.com,
the Fly Delta mobile app, airport kiosks or with an airport agent.
Traveling with an emotional support animal or psychiatric service animal
* Customers traveling with an emotional
support animal or psychiatric service animal will
be required to submit a signed Veterinary Health
Form and/or an immunization record (current
within one year of the travel date), an Emotional
Support/Psychiatric Service Animal Request form
that requires a letter prepared and signed by a
doctor or licensed mental health professional,
and a signed Confirmation of Animal Training
form. These forms are required and must be
submitted to Delta's Service Animal Support Desk
via Delta.com at least 48 hours before travel.
* These customers must use the full-service
check-in process with an airport agent.
Delta established the Service Animal Support Desk
to improve the travel experience for customers
traveling with service and support animals. This
desk will verify that the above documentation is
received and confirm the customer's reservation
to travel with an emotional support or
psychiatric service animal before arrival at the
airport. If a form is not completed, a
representative will communicate with the customer
via e-mail to request the missing or incomplete items.
Delta carries more than 250,000 service and
support animals annually, an increase of nearly
150 percent since 2015. The airline does not
accept exotic or unusual service or support
animals. Additional information on types of
accepted animals and other questions related to
traveling with service and suppo
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