[Nfbnet-members-list] INTRODUCTION TO ORACLE SIEBEL CALL CENTER

[David Andrews]

Anne Taylor has asked me to distribute the following widely:

Dave


From: Peter Wallack [mailto:peter.wallack at oracle.com]
Sent: Monday, June 07, 2010 6:49 PM
To: Taylor, Anne
Subject: Additional text to help promote the Sibel Call Center session


Anne --
Per our call last week, here is some additional text that describes 
the intent of the session:

INTRODUCTION TO ORACLE SIEBEL CALL CENTER
This session, to be held at the national convention on Wednesday July 
7, is a unique opportunity for you to become aware of potential 
career opportunities
working in a Call Center.

Oracle Siebel Call Center products are used by more than 4,000 
enterprises and more than 4.6 million business users. Working closely 
with executives of
the NFB, we identified this type of application as something that was 
particularly well suited for users that are blind, which led to a 
multi-year, multi-phase
project by Oracle to enhance the accessibility of the products. This 
session, presented by Don Mauck, Accessibility Evangelist at Oracle, 
will re-create
a typical transaction between a call center operator and a customer, 
and he will discuss detailed operation of the product in conjunction 
with a screen
reader. Our goal is to give you a feel for what such a job might be like.

-- 
Regards,
Peter

Oracle logo
Peter Wallack | Accessibility Program Director
Phone:
+1 650 506 2272
Oracle Corporate Architecture Group
500 Oracle Parkway | Redwood Shores, CA 94065
Green Oracle
Oracle is committed to developing practices and products that help 
protect the environment


                         David Andrews:  dandrews at visi.com
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