[nfb-talk] Captchas, a growing problem

[Jennifer Aberdeen]

Aaron,

I can't offer much help with this, but I wanted to mention that I had this 
same problem. It is very, very frustrating!

Jen
----- Original Message ----- 
From: "Aaron Cannon" <cannona at fireantproductions.com>
To: "NFB Talk Mailing List" <nfb-talk at nfbnet.org>
Sent: Tuesday, September 11, 2007 3:49 PM
Subject: [nfb-talk] Captchas, a growing problem


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> Hi all.
>
> This morning I attempted to get my free annual credit report from the big
> three credit reporting agencies.  I went to 
> http://www.anualcreditreport.com
> .
>
> The law says that each consumer is entitled to receive a free copy of 
> their
> personal credit report from all credit reporting agencies.
> AnualCreditReport.com describes its self as a "Site set up by the big 
> three
> credit reporting agencies in the United States, to furnish free annual
> credit reports, as required by federal law."
>
> While the form for requesting ones credit report obviously wasn't designed
> with the blind in mind, I found it usable, until I reached the end when 
> they
> asked me to enter the letters in an image.  There was no alternative
> available, at least not that I could find.
>
> Now, feeling rather frustrated, I went to their feedback page, so that I
> could politely remind them that not everyone can see images.  So, you can
> imagine my chagrin when I find that the feedback form also requires the
> completing of a visual captcha.
>
> Now, its one thing when a captcha prevents me from posting comments on a
> blog, but quite another when it prevents me from accessing my personal
> financial data, especially when such access is my right under federal law.
>
> I considered just biting the bullet and asking for sighted help, but I'm 
> not
> sure I know anyone I trust that much, as my social security number is
> visible on the same screen as the captcha, and more importantly, its the
> principle of the thing.
>
> Anyway, I don't know if the NFB has anything in the works to deal with 
> sites
> like these, but I think its something we should seriously consider.
>
> I'll have to think about it some, but I believe my next move will be to
> write to the address given on the web site (its a physical address and not
> an email address), explain the situation, and politely request that they
> provide me with an electronic copy of my credit reports.
>
> There is a phone number to request a paper copy as well, but obviously, 
> that
> would be less accessible and less secure than receiving an electronic 
> copy.
>
> I'll keep you all posted.
>
> Aaron
>
>
> - --
> Skype: cannona
> MSN/Windows Messenger: cannona at hotmail.com (don't send email to the 
> hotmail
> address.)
>
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