[nfb-talk] Nonvisual Access to Avaya Phones

[kaye zimpher]

I have never had access to that info on any of my call site type jobs. I 
work for the gov now and still do not. I can get the info from management, 
but fortunately at the irs it is not hald in as high regard as call quality. 
It would be neat to see what other csr's do.
Kaye, who is ready to get off the phone after so long

----- Original Message ----- 
From: "Sekhon, Harmeet" <Harmeet_Sekhon at cable.comcast.com>
To: "NFB Talk Mailing List" <nfb-talk at nfbnet.org>
Sent: Sunday, May 06, 2007 12:04 PM
Subject: [nfb-talk] Nonvisual Access to Avaya Phones


Hello All,



I use an Avaya phone at work on the job.  This phone is different from
the system we were using before a couple of months ago.  The old system
had its flaws, but the nice thing was that it was a soft phone and a
screen reader could make sense of the software application that drove
the phone.  I could pull up certain information, like statistics on how
many calls I'd taken that day or during any particular hour, on the old
soft phone system.  The Avaya phones we use in this call center now are
better for a lot of reasons.  Not the least of which is I can actually
get my hands on the unit and dial a number when I need to follow up with
a customer.  The thing I can't do is gain access to the same kinds of
statistics as before.  Anyone who has knowledge of procedures followed
in most, if not all, high volume call centers, will know of the
importance of keeping close track of your calls.  Is there anything that
anyone knows of that Avaya puts out, which would make this phone more
accessible?  Or if not that company, does anyone know of any other
products on the market that might make nonvisual access to this
information possible?



Thanks,

Harmeet Sekhon

Portland, OR




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