[nfb-talk] Nonvisual Access to Avaya Phones

[Sekhon, Harmeet]

Hello All,

 

I use an Avaya phone at work on the job.  This phone is different from
the system we were using before a couple of months ago.  The old system
had its flaws, but the nice thing was that it was a soft phone and a
screen reader could make sense of the software application that drove
the phone.  I could pull up certain information, like statistics on how
many calls I'd taken that day or during any particular hour, on the old
soft phone system.  The Avaya phones we use in this call center now are
better for a lot of reasons.  Not the least of which is I can actually
get my hands on the unit and dial a number when I need to follow up with
a customer.  The thing I can't do is gain access to the same kinds of
statistics as before.  Anyone who has knowledge of procedures followed
in most, if not all, high volume call centers, will know of the
importance of keeping close track of your calls.  Is there anything that
anyone knows of that Avaya puts out, which would make this phone more
accessible?  Or if not that company, does anyone know of any other
products on the market that might make nonvisual access to this
information possible?

 

Thanks,

Harmeet Sekhon

Portland, OR  

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Hello All,
 
I use an Avaya phone at work on the job.  This phone is different from the system we were using before a couple of months ago.  The old system had its flaws, but the nice thing was that it was a soft phone and a screen reader could make sense of the software application that drove the phone.  I could pull up certain information, like statistics on how many calls I&#8217;d taken that day or during any particular hour, on the old soft phone system.  The Avaya phones we use in this call center now are better for a lot of reasons.  Not the least of which is I can actually get my hands on the unit and dial a number when I need to follow up with a customer.  The thing I can&#8217;t do is gain access to the same kinds of statistics as before.  Anyone who has knowledge of procedures followed in most, if not all, high volume call centers, will know of the importance of keeping close track of your calls.  Is there anything that anyone knows of that Avaya puts out, which would make this phone more accessible?  Or if not that company, does anyone know of any other products on the market that might make nonvisual access to this information possible?
 
Thanks,
Harmeet Sekhon
Portland
,
OR