[Jobs] Current Position Available at Bosma Enterprises

[Joseph Matlock]

Job Title:  Teleservices Supervisor

 

Organization Info: Bosma Enterprises, 8020 Zionsville Road,
Indianapolis, Indiana  46268   

 

Organizational Overview: Bosma Enterprises is dedicated to creating
opportunities and providing choices for people who are blind or visually
impaired so each individual may achieve a greater potential in
vocational, economic, social, and personal independence.

 

Primary Responsibilities:  The Teleservices Supervisor is responsible
for the daily operations of a call center.  This includes comprehensive
oversight of the staff and coordination of departmental work flow to
ensure adherence to established service standards and delivery of
superior service quality to clients and their customers. The supervisor
will maintain knowledge of program activities, technology changes, call
center issues and provide input into relevant service-wide decisions.

 

Desired Qualifications: Associates degree in a field related to
teleservices and 3-5 years of demonstrated increased responsibility in a
call center operation or the equivalent combination of education and
experience.  Experience with the implementation of a call center
operation preferred.  Familiarity with adaptive technology (JAWS and/or
Magic) a plus.

 

Contact Information: Interested individuals may fax or email their
resumes to the Human Resources Department:  Fax - 317.704.8281 or email
- jobs at bosma.org

 

Expiration Date:  05.17.08

 

BOSMA ENTERPRISES IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

 

 

Mr. Joseph Matlock 
Human Resources Manager 
Bosma Enterprises 
317.704.8280  Fax 317.704.8281
An Equal Opportunity/Affirmative Action Employer

 

  

making the world a better place for people who are blind

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