[Jobs] Fwd: Customer Service, St. Paul, MN

[David Andrews]

>
>Part time Field Scheduler
>Nielsen Media Research, the leader in the TV ratings business is 
>looking for enthusiastic and dependable individuals to play an 
>important role in our field office. This position contacts 
>households to schedule the installation, maintenance and removal of 
>equipment, schedules and confirms field rep visits, and handles 
>calls from sample households. No Selling is involved.
>
>Must be available to work from 8:30 AM - 2:30 PM Monday - Thursday, 
>8:30 AM - 1:00 PM Friday, plus occasional Saturdays between 10:30 AM 
>and 2:30 PM. Pay rate: $10.50 per hour.
>
>Required:
>* Working knowledge of Windows
>* Willingness to interact on the phone with Nielsen Media Households
>* Good organization skills
>*Customer service background and excellent communication skills in 
>order to support the day-to-day operations of the field office
>
>HS Diploma
>
>
>
>The Panel Relations Specialist
>Will act as the voice of Nielsen, identifying new ways to improve 
>our relationship with sample households through collecting and 
>assessing household and performance data, and fostering good 
>household relations.
>
>This position works out of the field office located in Saint Paul, MN.
>
>* Primary customer service contact, addressing household concerns, 
>questions, and ensuring long-term and accurate usage of equipment
>* Build solid, productive cooperator relationships through positive 
>communication
>* Serve as liaison between office, Field Reps, and households
>* Collect and analyze data, providing feedback to households and Field Reps
>* Conduct training and coaching for homes, post-installation 
>surveys, and determine number and type of resources needed for 
>household visits* Addresses need for additional incentive to 
>maintain household cooperation
>* Effective use of recruitment resources and ability to present full 
>disclosure of participation guidelines
>* Ensure efficiency of the schedule in order to achieve optimal use 
>of Field Associates' time
>
>Strong customer service and human relations skills are critical, as 
>well as problem solving, and performance analysis abilities
>* Communication proficiency using electronic, presentation, 
>leadership, and teamwork skills with internal departments, peers, 
>management, and cooperating households
>* Excellent organizational skills and ability to meet deadlines
>. Ability to work various hours between 8am-9pm Mon-Thu, 8am-7pm 
>Fri, and 2 Saturday's per month from 9am-1pm.
>* MS Windows experience and word processing
>
>College degree preferred
>

David Andrews and white cane Harry.