[Jobs] A call centre with a difference

Sun Jun 3 08:50:12 CDT 2007

Copy that
----- Original Message ----- 
From: "Corey Cook" <cooklists at bellsouth.net>
To: "Jobs for the Blind" <jobs at nfbnet.org>
Sent: Sunday, June 03, 2007 12:22 AM
Subject: Re: [Jobs] A call centre with a difference

I can see why also,
it is good for the bottom line.
But what is going to be left for us in America to do in another few years?
Was reading an article about Bank of America starting to out source a lot of
there jobs to India and other countrys.
Again I ask whart is going to be left for Americans to do?

Corey Cook
corey_cook at bellsouth.net

Live Journal
http://vanguardman.livejournal.com/
Xanga
http://www.xanga.com/ciu_nice_guy
AIM
goldadore922
MSN
romans815 at earthlink.net

----- Original Message ----- 
From: "James Konechne" <jakon22 at gmail.com>
To: "Jobs for the Blind" <jobs at nfbnet.org>
Sent: Saturday, June 02, 2007 7:12 PM
Subject: Re: [Jobs] A call centre with a difference

Absolutely, and no health insurance, retirement, or vacation pay
expenses. I can see why companies move there, just for the labor costs
alone.

On 6/2/07, J. Michael Jones <blindmike at charter.net> wrote:
> Yes I think it was great also, especially for a developing nation.  But,
> how
> about $7 a day for wages?
> No wonder those types of jobs have gone over there.
>
>
> ----- Original Message -----
> From: "James Konechne" <jakon22 at gmail.com>
> To: "Jobs for the Blind" <jobs at nfbnet.org>
> Sent: Saturday, June 02, 2007 3:12 PM
> Subject: Re: [Jobs] A call centre with a difference
>
>
> Wow, that was a cool article. Anything to get blind ppl working is
> fabulous to me. It might not be wour ideal job, but its a lot better
> than nothing, especially in India.
>
>
> On 6/2/07, Peter Altschul <paltschul at centurytel.net> wrote:
> > <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal
> > {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times
> > New
> > Roman";} a:link, span.MsoHyperlink {color:blue;
> > text-decoration:underline;}
> > a:visited, span.MsoHyperlinkFollowed {color:purple;
> > text-decoration:underline;} span.EmailStyle17
> > {mso-style-type:personal-compose; font-family:Arial; color:windowtext;}
> > @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in;}
> > div.Section1 {page:Section1;} -->
> > A call centre with a difference
> >
> > By Monica Chadha BBC News, Mumbai
> >
> > Nikita Patil says she's enjoying her work
> >
> > Nikita Patil, 23, works in a call centre, just like thousands of other
> > Indian youngsters who have found jobs thanks to a booming outsourcing
> > industry. Everyday, she calls at least 100 people and tries to sell them
> > various products and services offered by a domestic telephone company.
> > She
> > makes roughly $220 (£112) a month. What customers will not guess while
> > talking to her is that she is blind.
> >
> > The call centre she works for is meant for "visually challenged only"
> > and
> > she is enjoying the experience.
> >
> > "It gets a bit difficult because every time it is a different customer
> > while
> > we are the same. We have to handle different types of customers - some
> > are
> > rude and I often don't know how to talk to them, but some are friendly,"
> > she
> > told the BBC news website. "Sometimes we get bored but we are really
> > enjoying it."
> >
> > An experiment The outsourcing industry has played a major role in
> > boosting
> > India's economy. Many of the country's youth have more options in their
> > hands and more money in their pockets than ever before. The blind do not
> > want to be left behind and have now opened a call centre just for
> > themselves
> > in India's financial capital, Mumbai (Bombay).
> >
> > Pallavi Kadam, Employment Director at NAB Ms Kadam says the
> > visually-impaired have very good memories The centre, Drishti (Hindi for
> > Vision), is an initiative of the National Association for the Blind
> > (NAB).
> >
> > The association first tried out the experiment in the southern city of
> > Bangalore. After a successful run there, it opened the small centre in
> > Mumbai. At present 10 blind people - six men and four women in their
> > 20s -
> > have been hired by the centre run by a telephone company. They are paid
> > three rupees (about seven US cents) per call, on a par with market
> > rates,
> > and each one makes at least 100 calls a day.
> >
> > 'Marketable' The director of the employment department at the NAB,
> > Pallavi
> > Kadam, says the outsourcing boom has opened up numerous options for the
> > blind.
> >
> > "I would say visually impaired candidates have very good memory, they
> > have
> > good listening and speaking skills, so that is marketable. The blind are
> > already doing jobs such as medical transcription, and legal and business
> > transcription," she says. Ms Kadam says the association trains the staff
> > in
> > communication skills to equip them for these jobs.
> >
> > Call centre The call centre employs 10 people "Normally when the
> > candidates
> > come to us we have volunteers who give them a lot of counselling and
> > training.
> >
> > "Most of these candidates have been educated in the vernacular medium so
> > we
> > have to help them with personality development and speaking good English
> > that is required in the market."
> >
> > The Drishti call centre is in a large room in the NAB offices. A
> > normally-sighted person would communicate with the customer by reading
> > out
> > information about a service or facility from a computer screen. However,
> > the
> > Drishti staff rely on software developed by a Bangalore-based company
> > which
> > converts text data into voice format.
> >
> > Staff access information on customers from a common server that holds
> > the
> > data in voice. Each person has two phones, one that is connected to the
> > server and the other is used to contact customers.
> >
> > 'Right roles' All information received during the conversation is
> > updated
> > by
> > punching numeric codes on the phone connected to the server. The
> > software
> > developers say the software could be used in a regular call centre.
> >
> > Vrinda Walavalkar Walavalkar says the visually challenged may be able to
> > fit
> > into other call centres However, the big challenge for the blind would
> > be
> > to
> > fit into the demanding atmosphere of a regular call centre where there
> > is
> > a
> > lot more pressure on the staff to make as many calls as possible and
> > they
> > are monitored very closely - or for regular call centres to be prepared
> > to
> > adapt their working practices to accommodate blind staff. Vrinda
> > Walavalkar,
> > a spokeswoman for First Source Solutions, a global business process
> > outsourcing company, says it may be possible for the blind to make this
> > transition.
> >
> > "I think the answer would be to look at the disability they have and
> > therefore fit them into the right roles. So maybe they would not do
> > computer-based customer service or management or transformation.
> >
> > "What they would do maybe is more of the things that go into say data
> > verification or outbound calling or product selling. There's no reason
> > why
> > one cannot fit people to the capabilities that they have."
> >
> > India's economy is growing fast, and many companies are facing a severe
> > talent shortage. This could be good news for the blind if it means that
> > employers are prepared to be more imaginative in their recruitment
> > policies.
> > No virus found in this outgoing message.
> > Checked by AVG Free Edition.
> > Version: 7.5.472 / Virus Database: 269.8.6/828 - Release Date: 6/1/2007
> > 11:22 AM
> >
> _______________________________________________
> Jobs mailing list
> Jobs at nfbnet.org
> http://www.nfbnet.org/mailman/listinfo/jobs
>
> _______________________________________________
> Jobs mailing list
> Jobs at nfbnet.org
> http://www.nfbnet.org/mailman/listinfo/jobs
>
_______________________________________________
Jobs mailing list
Jobs at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/jobs

-- 
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.472 / Virus Database: 269.8.6/828 - Release Date: 6/1/2007
11:22 AM

_______________________________________________
Jobs mailing list
Jobs at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/jobs

This email scanned for Viruses and Spam by ZCloud.net 