[Jobs] FW: Work From Home Opportunity

[Donald Wardlow]

I tried them--not JAWS-compliant.
www.musicmantravel.com, a FREE CD to our first 76 travelers! NOW_--new and 
improved, ask me about the chance to work from home. no investment needed!
----- Original Message ----- 
From: "Floyd, Fatos" <fatos.floyd at ncbvi.ne.gov>
To: "Jobs for the Blind" <jobs at nfbnet.org>
Sent: Monday, April 30, 2007 5:06 PM
Subject: [Jobs] FW: Work From Home Opportunity




________________________________

From: Schopen, Nicole
Sent: Thursday, April 26, 2007 3:12 PM
To: Newman, Robert; Flearl, Nancy; Laursen, Candace; Daly, Connie;
Carlow, Connie; Floyd, Fatos
Subject: Work From Home Opportunity



Good afternoon! I just wanted to drop a note to let everyone know of a
work from home opportunity that may work well for some of the clients.
Please pass along to the counselors or clients you feel will benefit
from having this information.



When I previously worked at West Corporation interviewing home agents,
many of them mentioned they also worked with LiveOps. I never heard bad
things about this one. It is legitimate. Keep in mind when mentioning
this one to clients that it is an Independent Contractor position rather
than employment with a company. They will basically be self-employed so
they can control the amount of hours they work and their income.



This is information from their FAQ section on the website. You may
further look into the opportunity at http://www.liveops.com
<http://www.liveops.com/> .





Thanks!
Nicole





The LiveOps Opportunity

Q:  What is an Independent Agent?

A:  An Agent is an independent contractor that develops and manages
their own business. An Independent Agent contracts with LiveOps under an
Independent Contractors Agreement to receive calls from people
requesting products or services from LiveOps clients.

Q:  Does LiveOps certify Agents in every state?

A:  Yes, LiveOps does have certified Agents in the contiguous 48 states.
However, we make specific certification decisions based on needs within
a state.

Q:  How much money can I earn as an Independent Agent?

A:  LiveOps engages Agents according to the volume of work available
from our clients. Also, as an Independent Agent you do not have a
minimum or maximum of time you need to work.

In most cases, Agents invoice LiveOps per minute of talk time. Each
program will have a unique rate per minute. On average, individual
Agents invoice LiveOps $6.00 and $15.00 per hour depending on talk time
and performance. New Agents typically invoice $6.00-$8.50 per hour. In
addition, many clients provide additional selling incentives for certain
products or services. These incentives can dramatically increase Agent
revenue as Agents become more confident in their ability to sell the
products and services. As Agents become more skilled they can invoice
$9.00-$11.00 per hour. This is largely due to more calls being routed to
higher performing and experienced Agents. Exceptional teleservices
Agents can invoice as much as $20.00 per hour.

Q:  How many hours can I work?

A:  As an Independent Contractor, you can provide services as many or as
few hours as your schedule permits.

Q:  How are my Agent fees paid? How often?

A:  Agents submit invoices using an online system. LiveOps pays Agent
fees by either check or direct deposit. Fees are calculated from the 1st
to the 15th, and from the 16th to the end of the month. Fees are paid
(deposits made and checks mailed) on the first business day following
the close of an invoice period.

Q:  How long before my business generates revenue?

A:  Once LiveOps receives all necessary documents and all equipment is
in working order, you may begin our certification process. Motivated
Agents can complete certifications and begin accepting telephone calls
(thus generating revenue) within a week.

Q:  Does LiveOps have opportunities that are of limited duration?

A:  From time to time, LiveOps will have programs that are of limited
duration that require a large number of Agents. These opportunities are
usually seasonal, and last between one and four months.

Agent Requirements

Q:  What are the characteristics of the most successful Agents that
contract with LiveOps?

A:  Agents that successfully manage their home based businesses share
the following traits:

* They are professional and capable of providing a high level of
service
* They enjoy the freedom that running their own business allows
them
* They are positive and optimistic
* They are tolerant and accepting of differing view points
* They are even tempered and handle frustration well
* They are comfortable with numeric reasoning
* They log on on time, and honor all time commitments

Q:  How old must I be to be considered by LiveOps?

A:  If your business is a corporation, partnership, or LLC, there is no
age requirement. However, the principle in your business must be 18
years of age. If your business is a sole proprietorship (self
employment), then you must be 18 years of age or older to be considered
by LiveOps.

Q:  Do I have to be a legal resident of the United States?

A:  Yes, LiveOps requires that all contracted Agents legally reside in
the United States.

Q:  Can I live in Canada?

A:  Unfortunately, LiveOps does not contract with individuals or
businesses in Canada at this time.

Q:  Will I need a Tax Identification Number?

A:  Yes, as an Independent Contractor you will need a Tax Identification
Number. If you are a corporation, LLC, or partnership, you will have a
tax ID for that entity. If you are a sole proprietorship (self
employed), you may use your social security number for your Tax
Identification Number. Your state, however, may be different, so please
check the requirements in your state. At year end, LiveOps will provide
a 1099 - Miscellaneous Income Form for your year end tax reporting
purposes.

Q:  Are there minimum hours or a minimum amount of calls that are
required?

A:  Scheduling time is strictly up to each Agent. Agents can provide
services as little or as often as their lifestyle allows. The only
minimum call requirement for LiveOps agents is that a few calls are
taken within a 60 day time period.

Agent Selection

Q:  What is the process for becoming an Agent?

A:  Simply click on the "Let's Get Started!" Button on the LiveOps
website. Once the basic information is provided, LiveOps tests for
reading comprehension. We also require a voice audition. Depending on
the business opportunities currently available. you may also be invited
to complete a 45 minute assessment that helps LiveOps ensure a match
between candidates and the company. When these steps have been
completed, LiveOps will review your qualifications and objectively make
a determination based on business need.

If your home business meets LiveOps Agent Qualifications, you will be
invited to a Virtual Business Presentation. This Presentation will
provide an overview of the LiveOps business model, the role of the
Independent Contractor, and all the necessary information you will need
to determine whether LiveOps can assist you in growing your business.

Q:  How will LiveOps contact me if I am selected to attend the Virtual
Business Presentation?

A:  You will receive an email from LiveOps with a web address and pass
code for attending the Virtual Business Presentation. Once you receive
this email, you will have 7 days to attend the online presentation, and
respond to LiveOps indicating an interest in moving forward to the
Certification Process.

Q:  Is there a contractor's fee?

A:  At this time, LiveOps does not charge a contractor's fee; however,
LiveOps will require a $30 non refundable check or money order to cover
a routine background and credit check for all candidates indicating an
interest in moving forward in the LiveOps Certification Process after
the Virtual Business Presentation. Certain short term and temporary
business opportunities that do not involve access to caller personal or
credit information may not require a background and/or credit check. If
that is the case, candidates will be notified in advance, and will not
be asked to pay for the background and credit check.

Q:  Why does LiveOps require a $30.00 processing fee for a credit and
background check?

A:  LiveOps maintains the highest Agent standards in the industry. As a
result, candidates to become Independent Contractors for LiveOps must
pass rigid credit and background requirements. The $30.00 fee covers the
cost of a thorough review of a candidate's background.

Q:  Why does LiveOps run background and credit checks on their potential
Agents?

A:  Sometimes LiveOps Agents have access to private company or customer
information, so LiveOps does this as a precautionary measure to help
protect the security of information from both our callers and the
clients who contract with LiveOps to take their calls.

Q:  If LiveOps receives an low credit rating for me, will I still be
considered to become an Independent Agent?

A:  A low credit rating will not automatically disqualify you for all
call types. LiveOps will contact you personally if a major issue arises.


Technical Requirements

Q:  What are the minimum equipment requirements?

A: Offering services through LiveOps will require the following computer
and software set-up:

* A personal computer with at least a 1GHz Pentium III processor
or better.
* A minimum of 512 MB of RAM Memory.
* Windows XP ( we do not recomment Home Edition), or Windows Vista
(see important information below).
* Internet 6 with Service Pack 2.
* Java 2- Version 1.5
* A minimum of one USB port (USB version 2)
* System configured in accordance with Microsoft's recommendations
as outlined on their 'Protect Your PC Web Site." These steps include:

* Windows Update module enabled and configured to update
automatically
* Windows standard firewall enabled on systems where it
exists
* Anti-Virus software installed and configured to
automatically update (please refer to Microsoft's web site for
instructions on securing your system)
* Microsoft also has free anti-spyware that is very
effective in killing sypware. It can be downloaded for free at
http://www.microsoft.com/athome/security/spyware/
software/default.mspx
<http://www.microsoft.com/athome/security/spyware/software/default.mspx>


* Ad-Aware installed and run at least once per week. You can get
this tool at no cost at www.lavasoft.com
* A monitor capable of displaying at least 1024 X 768 pixels
* A sound card installed
* Speakers or headphones

Important information aboutWindows Vista :
Although Windows Vista is compatible with the LiveOps system, there are
some VPN issues which our vendors are addressing. This means that as an
Agent, you will be able to participate in most ( about 95%) but not all
Programs. The hardware system requirements for running Windows Vista are
higher than XP (see below for detailed hardware specifications for
running Windows Vista).

Q:  Can I use a MAC computer?

A:  Macintosh computers are not compatible with the LiveOps system.

Q:  What are the internet connectivity requirements?

A:  LiveOps requires either a DSL or Cable broadband connection. LiveOps
will not support a satellite or dialup connection at this time.

Q:  Can I use my home telephone to receive calls as an Agent?

A:  No, a separate landline telephone that is dedicated to your home
business will be necessary. This line must only be used to receive
LiveOps incoming calls. This line cannot be used for any other incoming
or outgoing personal calls. LiveOps does require you to provide to us a
separate contact telephone number (i.e. your home telephone or cell
phone number).

Q:  What is a landline?

A:  A landline is a telephone line that is connected to your local
telephone company. LiveOps will not support a phone line from a cable
company due to the digital signal. LiveOps will not support satellite
signals (eg: VOIP) for similar security reasons.

Q:  What are the specific requirements on the dedicated landline
telephone?

A:  The telephone must be corded, and be free from all features such as
call waiting and voice mail. Cordless phones are not allowed.

Q:  Will I need to call long distance?

A:  Long distance will not be necessary.

Q:  Can cell phones be used for incoming calls?

A:  LiveOps will not support cell phones due to security reasons.

Q:  Does LiveOps provide Agents with the physical tools to perform
services?

A:  As an Independent Agent, you are responsible for providing and
maintaining all equipment and outside services necessary to provide
contracted services to LiveOps.

Q:  Does LiveOps charge agents to use their technology?

A:  At the present time, LiveOps does not charge Agents to use the basic
Contact Center technology.

Getting Started

Q:  What deadlines should I be aware of?

A:  Candidates businesses selected to join the LiveOps Business
Presentation will have 7 days from the date of the invitation to view
the online presentation.

Candidates that attend the online Business Presentation will have 24
hours to contact LiveOps via email if they choose to move forward.

Once candidates have returned required documentation to LiveOps,
certifications must be completed within 30 days. (All certifications can
be easily completed within a week.)

Q:  What topics are covered in the Virtual Business Presentation?

A:  The 30 minute LiveOps Virtual Business Presentation will cover the
necessary documents required to become an Independent Agent, and
reinforce equipment and software requirements that are noted on the
LiveOps FAQ page. The Presentation will also provide Candidates with an
overview of the business opportunities currently available through
LiveOps, detail our Certification Process. It will also cover how Agent
self scheduling system works, how Agents will invoice LiveOps for
services rendered, and the resources available to Agents to build
revenue for their home based business.

Q:  How do I schedule time to accept telephone calls?

A:  LiveOps issues scheduling opportunities for new agents twice a week.
As an Independent Agent, you can commit to half hour time slots that fit
into your schedule. The scheduling process will be covered more
thoroughly in the Virtual Business Presentation.

Q:  I am a former LiveOps Agent. How do I reactivate my independent
contractor status?

A:  If you were an active Agent with LiveOps during the last 6 months,
please contact agentonboarding at liveops.com, and your records will be
reviewed. If you left in good standing, your old account will be
reactivated after completion of a certification refresher. If six months
have passed since your last activity (accepting calls), you must reapply
for certification.

Life as a LiveOps Contractor

Q:  Can other people take calls under my LiveOps account?

A:  Yes. But, for security and contractual reasons, all individuals
receiving calls must be certified. Therefore, all certified individuals
may take calls on your account. If you take an extended vacation, you
may change your dedicated phone line provided all LiveOps land line and
telephone requirements are met. All individuals receiving calls must be
certified and over 18.

Q:  When is the heaviest call volume?

A:  For new Agents handling food service calls, the most opportune times
to generate revenue are between 5:30pm and 10:30pm across all time
zones. As you might expect, Friday, Saturday and Sunday typically have
the heaviest volume of calls. Other types of calls drive heavy call
volume during different time slots. For example, Direct Response calls
are heaviest during Saturday and Sunday mornings.

Q:  Can I work when I travel or while I am on vacation?

A:  LiveOps requires that Agents receive calls only on the dedicated
business line. Calls will not be rerouted to any other number

Q:  I will not be able to take calls for an extended period. Will I lose
my status?

A:  Your IC account will remain active until you have not taken a call
in 60 days.

Q:  Does LiveOps reimburse Agent expenses?

A:  No. LiveOps contracts with Independent Agents to provide services.
It is the Agents responsibility equipment and materials to maintain
their home business.

Q:  Do all agents receive the same call volume?

A:  The volume of calls that an Agent receives will vary based on a
variety of factors. Agents that "commit" to being available during peak
television infomercial and commercial time slots will obviously have a
much better opportunity to receive additional calls. Additionally,
LiveOps has a proprietary call routing system which routes calls based
on, but not limited to, Agent's schedule adherence, talk time, and
average order.

Q:  How can I generate additional revenue?

A:  Agents have much control over how much they can invoice LiveOps. As
noted above, schedule adherence, efficient talk time, and increased
average order size will probably receive more calls. LiveOps will offer
sales fees and /or performance incentives for specific time periods.
Finally, some clients provide Agents with additional sales opportunities
with enhanced earnings potential. Agents can self-schedule themselves to
programs matching their program skills.

Q:  Is it possible to lose my certification?

A:  Agents can lose their certification and have their Independent
Contractor Agreement cancelled if the agreement terms are violated.

Q:  Can LiveOps unilaterally terminate my Agent relationship?

A:  An Agent's Independent Contractor Agreement will not be terminated
by LiveOps provided the terms of the Agreement and the published
standards are fulfilled, and as long as an Agent remains active. LiveOps
determines "active" to mean taking a minimum of two calls every 60 days.







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