[Jobs] ADA services administrator with King County paratransit

[Noel Nightingale]

>From www.metrokc.gov

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ADA CERTIFICATION ADMINISTRATOR

(Transportation Planner III – Accessible Services:

Eligibility, Bus Training & Customer Information)

DEPARTMENT OF TRANSPORTATION/TRANSIT DIVISION

Annual Salary Range:  $66,347 – $80,209
Job Announcement: 06RC5942

OPEN: 7/10/06           CLOSE: 8/4/06

WHO MAY APPLY: This position is open to the general public.

WHERE TO APPLY: Required forms and materials must be sent to: 201 S.
Jackson Street, M.S. KSC-TR-0419, Seattle, WA  98104 or hand-delivered
to Career and Employment Center at 201 S. Jackson Street. Application
materials must be received by 4:00 p.m. on the closing date.  (Postmarks
are NOT
ACCEPTED.)  Contact
Ralph Cady at (206) 263-4782 or by email at ralph.cady at metrokc.gov for
further inquiries.  PLEASE NOTE: Applications not received at the
location and by the closing date and time specified above will not be
processed.

FORMS AND MATERIALS REQUIRED: A
King County application form and data sheet,
 résumé, letter of interest describing your interest in the position and
how you meet or exceed the requirements, and answers to the attached
supplemental questions.

WORK LOCATION: The Exchange Building, 821 Second Ave., Seattle, WA.

WORK SCHEDULE: This position is exempt from the provisions of the Fair
Labor Standards Act, and therefore not eligible for overtime pay.  The
workweek is normally 8:00 a.m. – 5:00 p.m. Monday through Friday.

PRIMARY JOB DUTIES: The Accessible Services group, in Metro’s
Paratransit & Rideshare Operations Section, provides a variety of
paratransit services to customers in King County with special needs due
to age or disabilities. This lead position, which reports to the
Supervisor of Accessible Services, manages registration and evaluation
services for the ADA Paratransit and Taxi Scrip programs, the section’s
bus training services, and all customer information services for Metro’s
accessible services.  Specific duties include: List of 16 items • Manage
eligibility determinations for ADA-related paratransit services, using
the Trapeze paratransit management information system. • Oversee work
assignments for seven staff to ensure public phone coverage and timely
eligibility determinations. • Provide information and advice regarding
federal regulations and County policies and practices. • Procure and
manage contracted functional evaluation services; provide guidance and
support for contractor staff. Review referrals and evaluation results
for accuracy and consistency. • Attend meetings for customers appealing
eligibility determinations. • Respond to customers who express concerns
regarding eligibility determination processes or decisions. • Meet on
specific issues with community agencies whose customer base is shared by
Accessible Services. • Coordinate with operations staff to ensure
consistent customer information and service delivery practices. • Design
and implement policies and procedures related to workgroup service
delivery, such as implementation of conditional eligibility, region-wide
coding and eligibility determination practices, and standards for bus
travel training. • Approve requests for individual bus training.
• Oversee data entry of bus training information into customer database;
provide guidance and support for project manager. • Periodically
negotiate contract renewal or re-procure work. • Develop letters,
newsletters and brochures. • Assign and participate in outreaches to
community agencies. • Ensure adequate supply of printed materials for
customer information, registration and service provision. • Other duties
as assigned. list end

QUALIFICATIONS:  Candidates must meet the following minimum
qualifications:
List of 12 items
• A bachelor’s degree and three years increasingly responsible
experience in related planning and program management, or the equivalent
combination of education and experience, are required. • Thorough
knowledge of ADA paratransit eligibility regulations, with broad
knowledge of cognitive and physical disabilities. • Ability to
communicate effectively with seniors and persons with disabilities,
community agencies and decision makers. • Excellent personnel management
skills. • Experience with and understanding of paratransit service
delivery and transit operations. • Experience with MS Word, MS Excel,
and a leading paratransit services management software that includes an
eligibility determination module. • Demonstrated ability to analyze and
recommend alternative policies, programs and projects. • Demonstrated
team leadership, coaching and mentoring skills and the ability to
establish and maintain excellent working relationships with others and
participate effectively in teams. • Project management skills and
ability to handle multiple tasks and priorities. • Creative
problem-solving skills. • Excellent oral and written communication
skills, including presentation skills. • Experience in contract
administration is desirable. list end

NECESSARY SPECIAL REQUIREMENTS: Valid Washington State driver’s license
or the ability to travel throughout the county in a timely manner.

SELECTION PROCESS: Applications will be screened for clarity,
completeness, and responsiveness to the list of demonstrated abilities
and desired qualifications.  Competitive applicants will be invited to
participate in a panel interview and possibly written exercise and/or
computer skills testing. A second interview may be required at the
discretion of the Supervisor of Accessible Services.

UNION MEMBERSHIP: This position is represented by I.F.P.T.E., Local 17 -
Professional and Technical.

CLASS CODE: 2421300

Supplemental Questionnaire

ADA Certification Administrator

(Transportation Planner III – Accessible Services)

Job Announcement No. 06RC5942

The following questions address important elements of this position, and
the information you provide will help determine your eligibility for
further consideration. Attach all sheets to your application materials.

List of 4 items
• Describe your experience in applying ADA-related paratransit
eligibility regulations.  Provide two examples of how you applied your
knowledge in this field to resolve or assist in the determination of
eligibility cases. If your paratransit experience did not involve
ADA-based eligibility determinations, describe how you gained a
comprehensive knowledge of ADA-related paratransit eligibility
regulations and provide two complex examples of how you would determine
eligibility in specific hypothetical or real cases. • Describe your
experience designing and/or recommending revisions to policies related
to paratransit service provision. If your policy-level experience is not
in paratransit services, describe similar experience within the transit
industry. • Describe your experience using software related to this
position, as described in the job announcement. • Describe your
experience providing leadership in a workgroup, especially in the sense
of providing lead direction over other staff. list end

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