[il-talk] Fwd: Job Opportunity Louisville Call Center Beneficiary Service Representative

[Ray Campbell]

Begin forwarded message:

> From: Jywanza Maye <jywanzam at Bosma.org>
> Date: August 3, 2011 12:10:41 PM CDT
> To: "ray1530 at wowway.com" <ray1530 at wowway.com>
> Subject: Job Opportunity Louisville Call Center Beneficiary Service Representative
> 
> Hello Ray,
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> My name is Jywanza Maye. I work for Bosma Enterprises, which is an agency for the blind and visually impaired, located in Indianapolis, IN.
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> Bosma Enterprises is seeking people who are blind or visually impaired to work in a call/contact center in Louisville, KY. The positions are full-time with pay starting at $15 an hour.
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> Below is information regarding the job opportunity in Louisville, KY. Can you please disseminate the information throughout your network?
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> Thanks,
>  
> Jywanza
> BOSMA ENTERPRISES
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> JOB DESCRIPTION
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> Position Title:                       Louisville Call Center Beneficiary Service Representative
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> Status:                                   Non-exempt
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> Reports to:                            Contact Center Manager
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> Overall Responsibility:
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> Effectively answer inbound calls utilizing available resources.  Resolve customer service issues in a professional and courteous manner.  Effectively communicate information with internal and external customers.  Prioritize workload to continuously answer incoming calls and maintain established schedules and deadlines.  Utilize information systems for maintenance and reporting issues.
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> Education and Experience:
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> ·       High school diploma or GED required.  Four year college degree preferred.  (May substitute equivalent education and/or experience for degree). 
> ·       Two years experience in Customer Service and/or Call Center industry required. 
> ·       Proficiency with Assistive Technology required. 
> ·       Two years technical experience in a managed care environment desired. 
> ·       1 – 3 years of military, healthcare, or managed care or related experience desired. 
> ·       U.S. Citizenship required
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> Required Skills and Abilities: 
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> ·       Excellent interpersonal skills to include active listening and the ability to promptly respond to customers’ needs.
> ·       Ability to communicate effectively and professionally, both orally and in writing, to meet the needs of the organization and its customers
> ·       Ability to be proficient in Microsoft applications with speed and accuracy.
> ·       Ability to type a minimum of 35 WPM.
> ·       Ability to define problems, establish facts and draw valid conclusions.
> ·       Ability to input customer data into prescribed computer software concisely, accurately and in a timely manner.
> ·       Ability to use an internet interface to input data.
> ·       Ability to spend extended periods of time seated at a computer work station while using a headset, telephone and computer.
> ·       Ability to interact well in a team environment
> ·       Ability to proactively problem solve.
> ·       Ability to handle confidential files and data with discretion.
> ·       Ability to be a self-starter capable of being organized and multi-tasking with little or no supervision.
> ·       Ability to be dependable both in attendance and job performance.
> ·       Ability to work varied hours and rotating shifts as business needs dictate.
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> Job Duties and Responsibilities:
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> The essential functions of the Call Center Beneficiary Service Representative position consist primarily of, but are not limited to, the following:
>  
> ·       Greet callers, establish rapport and project professional tone within established service standards.
> ·       Utilize prescribed software to document customer data and follow-up with little or no supervision
> ·       Provide prompt follow-up, both internally and externally, on customer requests.
> ·       Address customer issues, assuring that contract service levels and objectives are met.
> ·       Respond to and manage all contract calls using customer-oriented etiquette.
> ·       Maintain proficiency with technology used in the day-to-day operation of the Call Center.
> ·       Maintain strict confidentiality of sensitive customer and company information.
> ·       Effectively manage and adapt to change within the organization with a positive attitude.
> ·       Follow all Bosma policies, process, and procedures.
> Contribute to the overall efficiency and effectiveness of the call center by performing other duties as assigned.
>  
> If you are interested, please forward your resume with a brief cover letter to jywanzam at bosma.org. If you have any questions, I can be reached at either jywanzam at bosma.org or at (317) 514 2420
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