[GUI-Talk] need help with facebook and messenger and not getting it from our tech div.

[Mosen, Jonathan]

Hello Ken. Happy thanksgiving to you. It sounds like you have a frustrating set of experiences there and I hope those who use Facebook regularly can offer you some guidance. I did want to respond to your question regarding what we in the Federation can do regarding Facebook.
One of my responsibilities as the Executive Director for Accessibility Excellence at the National Federation of the Blind is to further strengthen our relationships with these tech companies that are having such a major impact on our lives.
The issue of Facebook accessibility has been high on our radar of late because of accessibility concerns on several platforms.
The good news is that Meta has been engaging and I would describe our dialog around improving accessibility as constructive. But at this stage we feel that there is much to do.
You mentioned the issue with the iOS app. We have communicated this matter to Facebook. The difficulty with this one is that some people are experiencing it, while others are not. I completely understand that it shouldn't be necessary, but one workaround for now is to type your Facebook post in another app, like Apple's Notes app that is built into your iPhone, copy it to the clipboard and paste it into Facebook. When you do this, it will still seem like the field is blank, but it is in fact not. Clearly this is a very high-impact defect, and we've communicated in detail to Facebook's development team.
So in short, we are actively advocating on Facebook accessibility, the discussions have been constructive, we are in touch with exactly the right people, but we don't have any specific outcomes to show for it yet.
Clearly, we hope that will change soon.
Best of luck with getting the password issue resolved.

Jonathan


-----Original Message-----
From: GUI-Talk <gui-talk-bounces at nfbnet.org> On Behalf Of ken lawrence via GUI-Talk
Sent: Thursday, 28 November 2024 1:57 am
To: gui-talk at nfbnet.org
Cc: ken lawrence <kenlawrence124 at gmail.com>
Subject: [GUI-Talk] need help with facebook and messenger and not getting it from our tech div.

Hi list. Ken here from the NJ affiliate.  am completely baffled a few days ago, I finally changed my facebook password.  but when I logged in facebook says  your account is suspended nobody can see it and you can't use it not sure but it seems to think I downloaded something in violation of some polacy I did nothing of the kind and my facebook works fine on the phone.  it made me prove I wasn't a robot and now it wants a totally blind person to uploade  a verification selfy.  meanwhile on messenger things are weird when I go to the app it says the link might be b roken.  downloaded a version of the app and same thing happens.  all I did was reset a password.  on the phone there is really something muffed up I can't post to a group or a friend when I try posting the words "what's on your mind are in the edit field and no matter what I try to do it can't seem to write correctly on a group like the knight-manager group the phrase "create post is in the field again.  I'm sure Use AI is turned off but I can only go live with a video post or comment on another posters post and only on the phone why isn't facebook working on the computer and what is wrong with the messemger both on messenger dot com and on the desktop app.  am I going to lose facebook soon for something I cna't fix or appeal and that I didn't do?  there's no human contact on FB desperate.  if federation ken 61 goes away I'm urging a boycotting of FB and will as best as I can direct all my FB friend all 541 or them to mastodon.  also what can we as federationists do to get accessibility to facebook which we are obviously losing just like twitter and since to mark zuckerberg we are nothing more than product what can we do to put a human face on to facebook.
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