[gui-talk] My Problem with JAWS and 33Outlook 2016

[Jen]

Ted,
Thank you! I just did the cleanviews thing, and it's working great now. Does
your Outlook still work with JAWS now, after you reset the default views to
the ones you want? Whenever I reset the default views to the ones I want,
that is when the "Microsoft Outlook has stopped working" message gets thrown
at me. The crazy thing is, Outlook had been behaving itself for a year
before this mess. 

Everyone,

I found something on the Microsoft site which shows you how to revert to an
earlier version of Office 2016. Do you think I should do that?

-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Ted Shelly
via gui-talk
Sent: Friday, August 25, 2017 8:28 PM
To: 'Discussion of the Graphical User Interface, GUI Talk Mailing List'
<gui-talk at nfbnet.org>
Cc: Ted Shelly <tshelly2000 at gmail.com>
Subject: Re: [gui-talk] My Problem with JAWS and 33Outlook 2016

Jen,

I had a similar problem a couple of months ago.  Outlook would crash
whenever I went to my inbox.  I called the Microsoft disability hotline
(800-936-5900) and after some trial and error this finally worked:
1. Press windows key + r to open the run dialog.
2. type the following and hit enter - 
	Outlook /cleanviews

If that doesn't work, call the hotline.

Regards,

Ted Shelly


-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Jen via
gui-talk
Sent: Friday, August 25, 2017 6:02 PM
To: gui-talk at nfbnet.org
Cc: Jen <spiderweb1 at sbcglobal.net>
Subject: [gui-talk] My Problem with JAWS and 33Outlook 2016

Hi everyone,

I've been having a problem with Outlook 2016. I am running Windows 10,
Office and Outlooki 2016 and JAWS 18. This problem started on the 4th. I
started being unable to switch between folders. When I tried to go from the
inbox to, say, "Sent Items," "Contacts," etc, it would crash Outlook. In the
beginning, the problem went away by itself. I have recreated my profile and
account about three times now, and the problem goes away for a while but
comes back shortly thereafter. I tried deleting and recreating my "Outlook"
profile, but this didn't work, either. This problem only started after I
repaired Office 2016 on July 31. Today, I discovered I can press Enter on
the folder I want with JAWS off, and when I turn JAWS back on, I can open
the folder successfully. Has anyone else had this Outlook problem? Is it a
JAWS issue? If you have had this problem before, how did you fix it? I would
greatly appreciate any help or suggestions.

Jen

spiderweb1 at sbcglobal.net


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