[gui-talk] Another cable question

[Gerald Levy]

Time Warner offers at least a half dozen different remote control units. 
However, they offer one remote upon request that has large, 
well-differentiated buttons for visually impaired customers.  Each button on 
the mumeric keypad is shaped like the numeral it represents, so that it is 
easy to navigate by touch.  The only buttons on the remote I am interested 
in are the power button for the TV (the top left button), channel up and 
down, volume up and down, mute, last channel button and numeric keypad 
buttons.  I don't bother with the menu buttons because I can't see the 
onscreen options , anyway.  Your remote should be programmed to operate the 
power on/off, muting and volume functions of your particular TV.  If you 
can't program the remote yourself, call Time Warner customer service, 
explain to them that you are blind and need help programming the remote.  If 
necessary, insist that they send a technician to your home to program the 
remote for you and show you how to use it.  If they give you a hard time, 
explain to the agent that under the Telecommunications Act of 2010, they are 
required to make their equipment accessible, and if they refuse to send a 
technician to help you program and learn the remote, you will file a 
complaint against them with the FCC.  This usually works for me.

Gerald


----- Original Message ----- 
From: "Rob Kaiser via gui-talk" <gui-talk at nfbnet.org>
To: <Undisclosed-Recipient:;>
Sent: Sunday, February 01, 2015 1:25 AM
Subject: [gui-talk] Another cable question


> Does anyone out there have Time Warner Cable? Yesterday, I sent a post one 
> of the list serves about the audio box that Comcast (soon to be 
> comcast/Time Warner) which I got some good information. Now, I’m having 
> another problem. I am having a problem with using the remote. I was shown 
> how to turn on and off the TV, but it is still very confusing to me. n 
> anyone out there ve me an idea of the best way to do this?
>
> Thanks.
>
>
> Rob Kaiser
> email;
> rcubfank at sbcglobal.net
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