[gui-talk] Time Warner Cable Nightmare

[Rob Kaiser]

I ddidn't finish the mege. Does anyone know how I can get the channel lineup 
for Victorville,CA? If so, send me the way to do it off list.

Thanks. Sorry for the two messages. I am having keyboard issues again.

My batteries only last two weeks at a time.



-----Original Message----- 
From: Gerald Levy via gui-talk
Sent: Thursday, June 12, 2014 7:13 AM
To: gui-talk at nfbnet.org
Subject: [gui-talk] Time Warner Cable Nightmare


I'm already paying almost $120 a month for Time Warner cable service for the 
privilege of receiving 500 channels, 99% of which I have no interest in just 
to be able to receive the few that do interest me.  It has taken me years to 
figure out which channel numbers corresponded to my favorite channels.  I 
spend a lot of time listening to the Music Choice channels, so imagine my 
surprise when I tuned to TWC channel 629  this morning, which used to be the 
solid gold oldies channel , to discover that it was now some other channel. 
And to my horror, all the other Music Choice channels, which used to be 
carried on channels 601-647 were also apparently gone.  Fuming, I called 
Time Warner customer support, always an exercise in aggravation, and after 
waiting 20 minutes, finally got a customer service agent who explained to me 
that Time Warner had changed its channel lineup, and that my beloved Music 
Choice channels were now located from channel 1901 to 1950.  I explained to 
the agent that I was blind and that the only way I could determine where all 
my favorite channels were located would be to visit their web site and use 
the Find function of my screen reader to locate each channel by number and 
its corresponding musical genre.  But Time Warner has not bothered to update 
its wb site , so when you visit it, you get the old channel lineup , which 
is completely different from the new one.  And because the onscreen channel 
guide displayed by the cable box is totally inaccessible, there is no way to 
get correct channel information this way.  And the channel lineups on NFB 
Newsline have not been updated in years to reflect the current Time Warner 
lineup.  What an outrageous nightmare!  After telling me that she had no 
idea when or if the Time Warner web site would be updated to reflect the new 
channel lineup, I asked the agent when Time Warner would be offering 
accessible set-top boxes, but after she asked me to hold so that she could 
speak to her supervisor, she came back on the line and told me that she had 
no idea when such boxes would be available.  I asked her whether Time Warner 
was even working on an accessible box and again, she told me that she had no 
idea.  If I could get decent reception with an antennaa, I would ditch Time 
Warner altogether, but here in Manhattan, reception with an indoor antenna 
is difficult to impossible.  Time Warner really has its customers by the 
gonads,and things are only going to get worse if their merger with Comcast 
is approved by the FCC.  Do any other Time Warner cable customers on this 
list have any tips for locating specific channels of interest without 
sighted help?  Or must I scroll through all the channels on my cable box 
just to find the few that I'm interested in?  What a freakin' mess!

Gerald

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