Beth You need the Microsoft Office Compatibility Pack for Word, Excel and Powerpoint and the address is: http://www.microsoft.com/downloads/details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displayLang=en This will make it possible for you to download and view .docx files and you will be able to make those files. James Pepper