[gui-talk] update re XP SP3installation failure

Thu May 8 16:37:38 CDT 2008

Andy,

I understand. But in my case, I use a hardware router and it's never 
interfered with any sort of online communication or transaction. I just went 
to Microsoft online and ran a search for this issue (service pack 3 access 
denied) and I see that in the Forums there are long threads with a lot of 
people discussing this issue. That's fascinating. But then I found that I 
would need to register and sign in and could not figure out how to do this, 
except one item in an FAQ about the procedure reveals that there's a visual 
CAPTCHA  you have to get past in order to submit your info, and I'm not 
going to muck about with Jaws and forms fields for an hour only to get 
stopped by the CAPTCHA. Maybe there's an audio alternative once you get 
there, but if no one can assure me of that, I'm not about to waste my time. 
I can have a friend do the sign up for me.

Well, this is fun. Glad everyone says SP3 isn't urgent!
----- Original Message ----- 
From: "Baracco, Andrew W" <Andrew.Baracco at va.gov>
To: "NFBnet GUI Talk Mailing List" <gui-talk at nfbnet.org>
Sent: Thursday, May 08, 2008 2:26 PM
Subject: Re: [gui-talk] update re XP SP3installation failure

It could also be a firewall issue.  in fact, this could be the case in
Joel's situation, because he said that the program downloaded, and the
problem came when the install started.  Perhaps the setup has to
communicate with a site via the Internet, and the firewall is blocking
the outbound traffic.  I have Norton, and when this occurs, Norton pops
up a dialogue asking me if I wish to allow it.  I then click on the
"Yes" button, and the install proceeds.

Andy

-----Original Message-----
From: gui-talk-bounces+andrew.baracco=va.gov at nfbnet.org
[mailto:gui-talk-bounces+andrew.baracco=va.gov at nfbnet.org] On Behalf Of
Joel Deutsch
Sent: Thursday, May 08, 2008 1:28 PM
To: NFBnet GUI Talk Mailing List
Subject: Re: [gui-talk] update re XP SP3installation failure

Hi Doug,

Hi,

Thanks. No, I always exit all running apps when doing something like
this.
People on other lists have suggested maybe I should also shut down my
antivirus program AVG Free Edition V. 7.5 because it could be preventing
something from coming through or being installed. But no one seems to
know exactly what they mean by this, plus I don't know how to actually
"turn off"
AVG except by uninstalling it. If someone knows how to do this, I'd be
willing to try it.

Others say that even though I ran a virus scan just a couple of days
ago, and keep up with all my anti spyware protection, too, maybe there's
a virus or spyware interfering. Honestly, these are the same suggestions
that seem to come up whenever someone has certain kinds of problems. Oh,
also deleting temp files and, well, you get it.

Sorry, just a little frustrated. Anyway, not to worry. I definitely am
not trying to do something major like download and install SP3 while
I've got software like Word running.
----- Original Message -----
From: "Doug Lee" <dgl at dlee.org>
To: "NFBnet GUI Talk Mailing List" <gui-talk at nfbnet.org>
Sent: Thursday, May 08, 2008 1:14 PM
Subject: Re: [gui-talk] update re XP SP3installation failure

Make sure you don't have any programs, including system tray icons, open
and running when you do the update, unless you really need them.
For example, make sure Word is shut down.  I ran the SP3 update last
night with no problems and even ran Skype while doing it, and of course
IE7 since IE7 is what launched the whole thing... but I shut everything
else in the task tray down first.  "Access denied" can occur when a
program is running and holds a lock on a file that needs to be updated.

On Thu, May 08, 2008 at 08:11:46AM -0700, Joel Deutsch wrote:
It's unstoppable, like the Terminator. This morning, I got a notice
saying new updates were ready and inviting me to download and install
them. The clickable balloon that must have carried this message for a
few seconds went silent and must have evaporated, but I found the icon
for the same action on my system trray list. I figured maybe it's
something else besides the service pack. After all, people have been
saying that SP3 won't be offered as an automatic download until June.

But when I clicked on the button to accept the download in Express mode,
I got the same screen with terms and conditions I had to agree to a I
remember from yesterday, and then a screen comes up letting me know it's
SP3 I'm about to start downloading.

Oh, no! I didn't want to go through all that again, an hour or more of
downloading and installing only to be confronted with this dramatic,
bonging Windows error message again about access denied. So I canceled
out.

Ack. I need someone to explain what the failure message I got yesterday
meant by Access Denied that forced me to use the uninstall Wizard or
whatever it's called to undo the partial  install,and whether this is
something I can remedy myself.

--original post---

>I went to the Microsoft Updates page by clicking on the link under
>Tools in  my IE 7. I was asked to install an update to my Windows
>Update manager  before proceeding, which I did. So far, so good. Then I

>initiated the  download and installation of the service pack, as
>directed, including  something on a second screen that I found only by
>accident Alt tabbing  around to see if I'd left any applications
>running. I hadn't, it turned  out,  and this other page was waiting for

>me to say yes to some other, related  procedure that had to happen
>after SP3 was downloaded but before it could  be  installed.

> Okay, still everything's going ahead fine, and I heard a progress bar
> reporting the progress of the installation.

> But then I got this big boom error sound, and the only message in the
> dialogue was Access Denied, and a button to click for OK. No
> alternative, so I clicked it.

> Now a dialogue came up asking me to start an uninstall Wizard or
> something of the sort. Again, I had no alternative, so I clicked OK
> and eventually it uninstalled everything it had been installing and
> reconfigured the registry, and everything. Looked very responsible.

> Then I got a dialogue saying all this was finished, and that SP3 had
> failed to be installed, and asking me to allow it to restart my
> computer. Which worked fine, though Jaws took a year and a half to say

> it was ready.

> Well, nowhere in these dialogues, which I inspected with the Jaws
> cursor to see if I could find text that I hadn't heard, there was no
> indication of what the problem was that caused this all to happen.

> Has anyone else experienced this? Any idea how I might diagnose it and

> set things straight?

> thanks.

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-- 
Doug Lee                 dgl at dlee.org
SSB BART Group           doug.lee at ssbbartgroup.com
http://www.ssbbartgroup.com
The very smart may feel they have nothing to learn from anyone; The very
wise will find something to learn from everyone.  (7/14/01)
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