[gui-talk] Fwd: Serotek Introduces Remote Access and Remote Incident ManagementPackages

[Steve Pattison]

>From: FreedomBox Announcements
>To: announce at freedombox.info
>
>NEWS RELEASE
>For Immediate Release
>
>Contact:
>
>Janelle Schulenberg
>
>Tacet Resources
>
>612-720-1068
>
>janelle at tacet.biz
>
>Serotek Introduces Remote Access and
>
>Remote Incident Management Packages
>
>New Remote Packages Remove Barriers
>
>For Blind and Visually Impaired Professionals
>
>Minneapolis, Minn. - January 31, 2007 - Serotek Corporation, the leading
>provider of Internet and digital information accessibility software and
>services, today announced the release of Remote Access Manager (RAM) for
>network administration, training and technical support within the
>enterprise, and Remote Incident Manager (RIM), for field technical support.
>
>RAM is an accessible software package that enables remote control of
>computers on an enterprise network through a secure server. For performing
>operations such as remote server administration, remote troubleshooting and
>repair, remote desktop access and operation, and remote training, RAM allows
>personnel, both sighted and visually impaired, to work from any authorized
>location.
>
>"RAM extends career paths by removing the barriers that make it difficult
>for visually impaired people to provide technical, administrative, and
>training services over private or public computer networks," said Mike
>Calvo, CEO, Serotek Corporation, "all at a cost comparable with installing
>firewall or anti-virus software."
>
>RIM allows field technicians to take complete control of potentially distant
>end-user computers over an organization's network or the Internet. Once
>connected, the technician and the user share the same workspace on the
>end-user's computer, so they can work with the same applications and
>documents or exchange text and files. While connected, the technician can
>also watch the end-user and demonstrate how to perform required tasks or
>avoid common problems. RIM has no per-seat license fee, so organizations can
>proactively deploy it to thousands of end-users, allowing immediate
>assistance with a single click or keystroke should an issue arise.
>
>"RIM makes location irrelevant for most technical support tasks so there are
>no trip charges or multi-location staffing requirements," said Calvo.
>"Essentially, a competent individual or small team can serve numerous remote
>users while cutting costs and improving quality of service."
>
>RAM and RIM provide similar functionality; both provide fully accessible
>remote desktop control. However, whereas RAM is designed for use by
>enterprise IT staff, RIM is designed for field technical support providers.
>In addition, RAM requires a license for each remotely accessible computer,
>while RIM does not.
>
>The client component of both RAM and RIM features System Access, Serotek's
>portable Windows access software. While the IT professional or technician
>hears speech output, sighted users are given no direct indication that the
>IT professional or technician is visually impaired. RAM and RIM also work
>with third-party screen readers on remotely accessible machines; this makes
>them useful for remote configuration and troubleshooting of third-party
>screen readers.
>
>"We're deploying the Remote Incident Manager in all of our client
>locations," said Steve Barclay, director of customer care, Aroga Marketing
>Group, Canada, "and already we're hearing its praises from technicians and
>clients alike."
>
>             The state of Florida has committed to 500 seats of the RAM
>package, in an effort to make the entire state accessible for the visually
>impaired and physically challenged. "We are currently pilot testing the
>remote access solutions from Serotek," said Adam Gaffney, MIS manager,
>Florida Division of Blind Services, Department of Education, "The technology
>is very promising and the support from the company is excellent."
>
>             Both RAM and RIM can operate in a Microsoft Systems Management
>Server environment, can be entirely self-contained within an organization's
>network, serve an unlimited number of computers, and are compatible with
>Windows XP, Windows Server 2003, and Windows Vista systems. Both products
>are now available for purchase, and interested organizations may request
>additional information or a free trial from Serotek by calling (866)
>202-0520.
>
>Serotek Corporation
>
>Serotek Corporation is a leading technology company that develops software
>and manufactures accessibility solutions under the brand name FreedomBox.
>Committed to the mission of providing accessibility anywhere, Serotek
>launched the FreedomBox family of products and services and the FreedomBox
>Network, an online community specifically designed to meet the needs of
>people with disabilities. Serotek provides powerful, affordable solutions
>that require minimal training. In 2005 the company was awarded the
>prestigious da Vinci award for innovation in universal accessibility by the
>National Multiple Sclerosis Association. For more information visit
>www.freedombox.info.
>
>
>
>Aroga Marketing Group, Inc.
>
>With offices in Vancouver, Edmonton and Montreal as well as representatives
>across Canada, Aroga has been serving the needs of Canadians with
>disabilities since 1987.
>
>
>
>Florida Division of Blind Services
>
>The mission of Florida Blind Services is to ensure blind and visually
>impaired persons living in Florida have the tools, support, and opportunity
>to achieve success. Programs include services for blind and visually
>impaired persons of all ages. The Florida Division of Blind Services
>operates under the Department of Education.

Regards Steve
Email:  srp at internode.on.net
Skype:  steve1963
MSN Messenger:  internetuser383 at hotmail.com