[gui-talk] JAWS and WordPad

[Joel Deutsch]

Hi Chris,

Something like this happened to me recently, although in my case it was with 
Notepad. With the help of a Tier 2 tech support person at FS, I got it 
sorted. But here are a couple of suggestions just to help with diagnosis on 
your own, before you call FS, which I think is very worth considering with 
something like this.

First, switch back to your last version of Jaws before you upgraded to 
version 8. I do hope you still have it on your computer. Probably version 
7,0 or 7.1. Make sure you have a hotkey or other foolproof way to launch 
that version, then exit Jaws 8 (Insert F4) and launch the earlier version.

Now open WordPad, or open a file in WordPad, and see if the trouble 
persists. If the problem lies with something that's affecting Jaws 8 , it 
won't happen now.

Let's say that's what you find out by switching. Now exit that version, and 
launch Jaws 8 in default mode from the Run dialogue so that you bypass all 
modifications and personal settings you've introduced into Jaws 8. To do 
this, press Windows key r to get the command line dialogue. In this edit 
field, type this exactly as I'm showing: jaws8 /default. Please notice that 
there's a space bectween the 8 and the forward slash. The forward slash is 
what's called a "switch;" what you type after it gives specific instructions 
to Jaws. In this case, to start and run exactly as it came when you first 
installed it, before you made and saved any settings in the Options menus or 
in Configuration manager.

When Jaws starts, do the WordPad thing again and see if it works all right 
now. If so, then the problem is something to do with one or more files in 
your user settings folder, which may be okay with your earlier version but 
are problematic for Jaws 8, either because the files are corrupted or 
because they're simply incompatible with Jaws 8.

during this experiment, if you can't stand the slow default voice rate, I'm 
pretty sure it's okay to increase its speed in the options/voices/gloabal 
dialogue, because the default.jcf file probably isn't your problem, and 
anyway, I'm not sure that a setting like that is actually saved to that file 
until you close Jaws after this session. Someone please confirm or not.

If you have gotten this far, it probably means there's some file or files in 
your user settings folder that are to blame. The next step would be to move 
all the files in your user settings folder into a temporary folder, then add 
them back one by one to that folder and exit and restart Jaws each time, and 
then test it out with WordPad until it screws up again, and then you'll know 
it was the last file you put back into that folder that's to blame.

this suggestion won't hurt anything, so don't be afraid to try it, just be 
sure to follow my instructions step by step carefully. I can't suggest what 
next to do, but it's the way a tech support person would have you perform 
the diagnosis with them. So if you figure out that some files in your user 
settings folder are the culprit., you have to figure out if you can live 
without them, or if you might replace them with fresh copies from wherever 
you got them, and so forth.

By the way, your user settings folder, if you're the Administrator on your 
computer, will be at the path I give here, but a shortcut a lot of people 
use is from the Jaws item on the Start/Programs menu, under Explore my 
settings. That will get you there, too, if you know how to do that. But the 
actual location of the folder in Windows Explorer would be, in my case:

c:\documents and settings\admin\applications\freedom 
scientific\jaws\8\settings\enu.

Hope some of this helps.
To: "gui-talk" <gui-talk at nfbnet.org>
Sent: Monday, June 04, 2007 7:44 AM
Subject: [gui-talk] JAWS and WordPad


Hi All,
I have a problem with JAWS whenever I go into wordpad.

I'm getting a message that says

"unknown function called to is e-mail message".

This happens whether I'm creating a new document or reading documents that I
have had stored for a long time.  Whenever I first open the document, blank
or not, or every time I go to a new line or something like that, I get this
message.  JAWS speaks it, but does not display it on the braille display.
I've looked all over the screen and cannot find anywhere that it is actually
displayed, but JAWS just keeps saying it.

I've looked through the menus trying to see what I can turn off.  I've tried
shutting down, deleting my most recent document but nothing seems to help.
This has been going on for about a month now.  I think it may have started
immediately after I installed the most recent update for JAWS but I'm not
certain about that.

Any suggestions or ideas????

Thanks.

Kris


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