[gui-talk] Message concerning BrailleNote and VoiceNote mPower Battery performance issues, from Richard MANDER

[David Andrews]

>
>Dear HumanWare Customers,
> 
>HumanWare would like to share with you news about ways in which we're
>improving quality and timeliness of our service to you.
> 
>Over the past few months, some of you have experienced battery performance
>problems with your BrailleNote and VoiceNote mPowers.
>  
>These problems include very rapid drops in battery level and the need to
>calibrate repeatedly. 
> 
>Since these problems have only affected a small number of customers, it has
>taken us a while to identify the source of the issue.
>  
>We apologize for any inconvenience this may have caused those of you who
>were affected.
> 
> 
>You'll be pleased to know that we now have a solution.
>  
>For those among you who have experienced problems, please contact us and
>schedule a time to ship your BrailleNote or VoiceNote mPower in for a free
>modification.
>  
>We will not be able to modify all units immediately, but we will advise you
>at the 
>time you call of when we will be able to modify your unit. 
> 
>For those of you who have not had problems, and this will be the vast
>majority of you, continue enjoying your BrailleNote or VoiceNote mPower
>without 
>interruption.
>  
>Be assured that if you ever send your unit in for repair or for the free
>cleaning we offer for units under warranty or service contract, our 
>service department will automatically check to see if your unit needs the
>free modification.
> 
>While we've been working on these battery issues, we've had to take special
>care before shipping units to customers to minimize the likelihood of these 
>issues occurring. Because of this extra quality assurance procedure, we know
>there have been delays in getting our product to you. We apologize for this,
>
>as we know how important these products are to your achieving independence
>in all walks of life. 
> 
>Not only are we confident that you will see delivery times improve, but we
>have hired additional technical support, servicing, and quality assurance
>staff to 
>ensure we meet your needs in the manner we want to, and in the way you have
>the right to expect.
> 
>We appreciate your understanding and support.
> 
>Dr Richard Mander
>CEO, Humanware
> 
> 
>USA
> 800-722-3393 x31
>UK
>(01993)626-000
>New Zealand
>03-9402200
>Canada
>(888) 723 7273 ext. 201
>Australia
>02-9686-2600
>
>
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>
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