[Colorado-Talk] More Details on the New Way to Request an Uber Ride

Fri May 19 17:32:38 UTC 2023

Greetings all:

The following is lifted from an Uber blog post.

Kindly,

Curtis Chong

________________________________________

Link to Original Source:

https://www.uber.com/en-US/blog/1-833-use-uber/

Introducing a new way to ride with Uber: 1-833-USE-UBER. 

We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride.

1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.  You can request a ride anytime via the mobile app or online at m.uber.com, available in over 50 cities.

How it works

Uber

Call us, toll-free

Dial 1-833-USE-UBER (1-833-873-8237) from your cell phone to talk to an Uber team member who will help you create an Uber account and request a ride. You can choose between English and Spanish when requesting a trip.

You will need to call from a cell phone that can receive text messages. Don’t worry, you won’t be charged just for calling us—we’ll charge your credit card on file after a successful trip is completed. To help keep your personal information safe and secure, make sure to only use this phone number when calling to request a ride.

Get trip details

After your phone call, we’ll send you the information on your ride via a text message, including your driver’s name and picture, car type, license plate number, and their estimated time of arrival.

Ride

We’ll send you a text message when your driver arrives. All drivers receive an annual background check.

Frequently Asked Questions

list of 12 items

How much does using 1-833-USE-UBER cost?



The cost of your ride will vary based on a few different factors. When you call us, we’ll let you know your options and the cost before we confirm your

ride. 

When can I use 1-833-USE-UBER?



We currently have team members ready to receive your requests for a ride 7 days a week, from 4am – 10pm EST. We are working to expand those hours in the

future.

Can I call from a landline?

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You cannot use the service from a landline phone. You will need to call from a cell phone that can receive text messages.

How long before I need a ride do I need to call to request my ride?

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We recommend being ready to meet your driver as soon as you call 1-833-USE-UBER—it’s that fast!

What if I need to cancel my ride?



Give us a call back at 1-833-USE-UBER.

If I request a ride somewhere will I be able to get a ride home?

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Rides are all one-way trips, but don’t worry—once you’re ready to go wherever it is you’re going, just use 1-833-USE-UBER to request another ride.

Can I schedule a ride?

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You can now prebook a ride with 1-833-USE-UBER up to 30 days in advance.

What if I want to pay in cash?

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Uber is a cashless service. When you call us to request a ride, we’ll help you set up an account and make sure you have a debit or credit card on file with us to pay for your trip.

Who is going to pick me up?

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You will receive information on your driver via a text message after requesting your trip. All drivers receive an annual background check.

Can I request a ride for others?

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At this time, account holders can only request for themselves through the 1-833-USE-UBER service. You must call using the phone number registered with the account. You can still make trip requests for others through the Uber app.

Can I take a trip with multiple destinations?

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At this time, multiple destination trips are not available through 1-833-USE-UBER, but you can request a trip with multiple destinations in the Uber app.

Have a question that wasn’t answered here?



Reach out to us at 

help.uber.com.

1-833-USE-UBER is available in the US where Uber is available. Do not use any other phone number other than 1-833-USE-UBER  (1-833-873-8237) to request a ride. 1-833-USE-UBER is not a customer service line. If you need help, visit us at help.uber.com.

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