[Colorado-Talk] Keep Your Water Cool for the Denver Chapter Meeting

[Dan Burke]

Greetings All -



It's Denver chapter meeting time this Saturday, June 19 from 10 to
noon! We will be all-virtual one last time. That's right, no in-person
this month, though we want to acknowledge that many of our members
have been hoping we could be in person for June. We all want to see
the end of distance and even isolation for some. And it will come
soon.



The NFB of Colorado Board of Directors agreed in principle this month
that any in-person chapter meetings need to also have a virtual
component. In other words, if we meet in person, we still need to
provide Zoom participation for those who are unable to come. This will
be the case for the foreseeable future. Zoom meetings leave some
members out, but permit others to participate who might otherwise be
able to come to a meeting. This Zoom things is simply part of how we
will serve our members going forward. Meantime, we are working toward
finding the balance, but frankly no one in the state has quite figured
out how to do this. Personally, I have confidence that we will figure
it out soon. But for this month, it's Zoom again.



Gee, that sounds like a great line for a country song.



But of course, the really big news is the upcoming 2021 NFB
Convention, live from everywhere! We will spend our time going over
the way things will work, some highlights and tricks to make the
convention more accessible to you. Again, here's a virtual event that
makes if so much more accessible to thousands more, if only for
financial or travel reasons.



And we'll also talk about what to expect in the next few months,
including the 6 dot dash in September and the NFBCO convention  in
October.



So, join us this Saturday at 10 with a cool drink of water for this
pummeling heat, Or maybe an iced latte!



See you Saturday!



Dan



NFB of Denver Chapter Meeting Zoom

Join Zoom Meeting
https://us02web.zoom.us/j/86765164389

Meeting ID: 867 6516 4389

Local Call: 720-707-2699

One tap mobile
7207072699,,86765164389



# # # #











The Denver Chapter is continuing its Employment Series in our monthly
meeting on April 17th. This meeting will be jam-packed, starting out
with a panel discussing a variety of employment topics and moving into
mock interviews that will be conducted by several volunteers.



We want to give everyone who wants to participate the ability to do
so, so we ask that you please inform us if you would like to
participate by Thursday April 15th so that we can respect everyone's
time and create a schedule Please email Erin Daley at
daleyem at gmail.com<mailto:daleyem at gmail.com> to be put on the schedule
or with any questions.

Everyone is welcome and encouraged to turn their camera on for the
mock interview portion; there will be a breakout room where someone
will be available to give feedback on ensuring that your camera is on
and centered, etc.



To provide an authentic experience, we have written a sample job
posting that all interviewees can use to prepare for this interview.

Please note that you do not need to send in a resume to participate in
the mock interview. This is meant to assist with interviewing skills,
not with resumes.



Thank you!





Customer Service Representative



ALERT! This is not a real position, it is a mock job description
developed to be used with our mock interviews to be held by the NFB of
Denver Chapter on Saturday, April 17, 2021. It would be an awesome job
if it were real, wouldn't it?



At Live the Life You Want, our mission is to make our community and
world a better place, one life at a time. As the premier provider of
accessibility training and software to companies across the globe,
from Fortune 500 to local small businesses, there is no shortage of
potential for advancement for our thousands of hard-working employees
around the country. With the possibility of expanding our locations
globally in the next decade, don't miss out on the opportunity to
begin your career with an organization that sees a bright future for
all people.



Live the Life You Want is looking to fill positions for Customer
Advocates. Our advocates care about every customer long before and
long after each interaction, whether on the phone, e-mail, Twitter, or
online chat. Advocates are the face of our company, from potential
clients looking for information on our products and services, to
current customers looking to troubleshoot technical errors or schedule
training events



Customer Advocate Job Responsibilities:



Serves customers by providing product and service information and
resolving product and service problems.

Attracts potential customers by answering product and service
questions and suggesting information about other products and
services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's
complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem, expediting
correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting
customer information and analyzing customer needs.

Contributes to team effort by accomplishing related duties as required.



Work Hours & Benefits



Live the Life You Want is currently looking for full-time (40

hours/week) and part-time employees (20-30 hours/week). Please note we
are currently hiring for our Denver, CO office with remote positions
available. This is mostly sedentary work in a call center environment.



Starting your career and becoming a member of the Live the Life You
Want family means you will be eligible for the following benefits:

- Paid training

- Paid holidays and sick time

- Fitness Center at select locations

- Flexible schedules

- Medical benefits

- Financial and Retirement Planning

- 401k Match for eligible employees

- Stock options

- Employee discounts through rewards program

- Referral Bonuses

- Internal advancements and promotions



Customer Advocate Qualifications / Skills:

Passion for serving our customers

Ability to use phone and computer systems Excellent oral and written
communication skills Strong listening/comprehension skills Ability to
stay composed and objective Conversational, patient and confident,
with a positive attitude Product knowledge Resolving conflict
Analyzing information Multi-tasking





Education, Experience, and Licensing Requirements:

High school graduate or GED, University/college degree is an asset
Familiarity with office software, phone systems, and/or social media a
plus Previous experience preferred



Don't hesitate and miss out on an exciting opportunity to be a part of
a growing company that is looking to change the landscape of
accessibility. We need passionate, hardworking employees looking to
start a career with limitless potential. Why wait? Send in your
application today!


ALERT! This is not a real position, it is a mock job description
developed to be used with our mock interviews to be held by the NFB of
Denver Chapter on Saturday, April 17, 2021. It would be an awesome job
if it were real, wouldn't it?



-- 
Dan Burke

National Federation of the Blind of Colorado Legislative Co-chair

President, NFB of Denver

"Blindness is not what holds you back.  You can live the life you want!"

My Cell:  406.546.8546
Twitter:  @DallDonal