[Colorado-Talk] Disney Plus Not Accessible to the Blind

Wed Nov 13 02:23:26 UTC 2019

I would add to Scott's definition the fact that Curtis cited the web
accessibility standards as follows:

Simply put, the forms used on the Disney Plus website are not adhering
to the accessibility guidelines promulgated by the Worldwide Web
Consortium—guidelines that are widely distributed and well known
throughout the industry (refer to WCAG 2.0 and 2.1).

For consistency of accessibility, we want web sites, including forms
to follow these guidelines. I don't think it's too much to ask of
Apple. Lots of really committed and smart people work hard on
determining these guidelines, including highly qualified blind tech
people and engineers. We all use work-arounds when we have to, but
clear, well-informed  and courteous advocacy is what we do in the
National Federation of the Blind. If we don't inform owners of
non-compliant sites, they don't improve.

Thanks for informing Apple Curtis.

Dan

On 11/12/19, Amy Sabo via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
> hello all
> after reading all of the comments on this thread I see that there has
> been some controversial on this topic but, to scott's message and
> others here on this list I totally agree with this. when Curtis posted
> the note to Disney it wasn't for just one outlet to be used in using
> the web site. it was in using many other types of technology like
> pc's, mac's, and apple products like voiceover. he also suggested in
> also using other browssers to use the site. and, I use other browswers
> in doing my work for other methods like internet explorer and also
> google crome. but, if you can't use the site one browser the same is
> probably on another one. he says in using jaws or voiceover in
> creating a account. even if you are blind or any type of blindness the
> siteisn't accessible to the blind!
>
> i'am glad that the nfb is working on this with it's tech team and,
> hopefully with the help of the nfb and, with Curtis in it in a major
> part of it I know the nfb will handle it with Disney!
>
> thanks for all of the comments both good and bad and, I will talk to
> you all soon!
>
>
> sincerely,
> amy sabo
>
> On 11/11/19, Dianna Alley via Colorado-Talk <colorado-talk at nfbnet.org>
> wrote:
>> Try using different browsers instead of assuming it does not work.  I
>> think
>> sometimes blind people need to learn their technology before they always
>> jump the conclusion things are not accessible.  There are those times for
>> sure, but you have to know more about a computer than just a speech
>> program
>> in order to be successful in my opinion.  This works the same for phone
>> devices.  Believe it or not, I know a computer a lot better than JAWS,
>> but
>> have fewer problems than a lot of people who know JAWS like the back of
>> their hand so to speak.
>>
>> -----Original Message-----
>> From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Nancy
>> Feldman via Colorado-Talk
>> Sent: Monday, November 11, 2019 5:43 PM
>> To: 'NFB of Colorado Discussion List' <colorado-talk at nfbnet.org>
>> Cc: Nancy Feldman <nancy.feldman at comcast.net>
>> Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind
>>
>> I would just like to point out that several people I know have completed
>> the
>> signup successfully, myself included.
>>
>> With JAWS, I was successful by turning off the virtual cursor.
>>
>>
>>
>> -----Original Message-----
>> From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Amy
>> Sabo
>> via Colorado-Talk
>> Sent: Monday, November 11, 2019 3:10 PM
>> To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
>> Cc: Amy Sabo <amieelsabo at gmail.com>
>> Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind
>>
>> hello Curtis and all,
>> this is absurb news to hear about the new streaming service that Disney
>> is
>> going to bring up and, it doesn't surprise me on this at all! Disney has
>> imo
>> gone in not representing the blind community. I do plan to forward this
>> onto
>> the performing arts division list since this is a matter of the
>> entertainment industry and, hopefully Disney will listen to your email
>> and,
>> advise in making this web site in signing up for this service accessible
>> to
>> the blind community. I was soo happy for this service to begin since i'am
>> a
>> Disney geek myself but, after reading your message I don't know if I want
>> to
>> sign up for it due to it's inaccessible use of it's web site. I hope that
>> youget a reply to your message and, that that Disney will listen to you
>> and,
>> make this web site accessible for all of us who are Disney freaks to sign
>> up
>> and, use thisservice when it is launched this week!
>>
>> thanks again for sharing this with us and, I will talk to you soon!
>>
>>
>> sincerely,
>> amy sabo
>>
>>
>> On 11/11/19, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org>
>> wrote:
>>> Greetings:
>>>
>>>
>>>
>>> If any of you are interested in signing up for the Disney Plus
>>> streaming service, please check out the below email which I sent out
>> today.
>>>
>>>
>>>
>>> Cordially,
>>>
>>>
>>>
>>> Curtis Chong
>>>
>>>
>>>
>>> From: Curtis Chong <chong.curtis at gmail.com>
>>> Sent: Monday, November 11, 2019 10:25 AM
>>> To: DisneyPlusHelp at disney.com
>>> Subject: Disney Plus Not Accessible to the Blind
>>> Importance: High
>>>
>>>
>>>
>>> Greetings and felicitations:
>>>
>>>
>>>
>>> I am writing to lodge a formal complaint regarding the accessibility
>>> (to blind users) of your website: https://preview.disneyplus.com/. I
>>> and a number of other blind people have attempted, unsuccessfully, to
>>> sign up for the soon-to-be-launched streaming service.
>>>
>>>
>>>
>>> People who are totally blind use screen reading software to convert
>>> text displayed on the screen to speech or braille. This software is
>>> used on Windows computers (e.g., JAWS for Windows or NVDA) or on Apple
>>> Macintosh computers (VoiceOver). In the case of a Windows system,
>>> browsers such as Google Chrome, Mozilla Firefox, and/or Microsoft
>>> Internet Explorer are the browsers that are used. In the case of a
>>> Macintosh computer or a product running iOS, the Safari browser is
>>> what a
>> blind person would use.
>>>
>>>
>>>
>>> The accessibility problems appear when the new user needs to supply
>>> information that Disney Plus asks for to get them signed
>>> up-information such as one's email address, credit card number, etc.
>>> Simply put, the forms used on the Disney Plus website are not adhering
>>> to the accessibility guidelines promulgated by the Worldwide Web
>>> Consortium-guidelines that are widely distributed and well known
>>> throughout the industry (refer to WCAG 2.0 and 2.1).
>>>
>>>
>>>
>>> As a person who is well aware of the many good things that Disney has
>>> done to promote nonvisual access, I am extremely frustrated and
>>> disappointed that this problem even exists. Please get this fixed as
>>> soon as possible.
>>>
>>>
>>>
>>> I can be reached by telephone at 303-745-0473 if anyone wants to
>>> discuss this with me in person. In the meantime, thank you for your
>>> kind attention to this problem.
>>>
>>>
>>>
>>> Yours sincerely,
>>>
>>>
>>>
>>> Curtis Chong
>>>
>>>
>>>
>>>
>>>
>>>
>>
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-- 
Dan Burke

National Federation of the Blind of Colorado Legislative Coordinator

President, NFB of Denver

"Blindness is not what holds you back.  You can live the life you want!"

My Cell:  406.546.8546
Twitter:  @DallDonal