[Colorado-Talk] Disney Plus Not Accessible to the Blind

Tue Nov 12 02:16:38 UTC 2019

There been several people on here, as well as on Facebook they say this is not accessible. I’m grateful you wrote to them Curtis, and I hope that things get resolved soon. I am also a Disney lover and would like this to be accessible.

Karyn ReNae Anderson

> On Nov 11, 2019, at 6:26 PM, Dianna Alley via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
> 
> Try using different browsers instead of assuming it does not work.  I think
> sometimes blind people need to learn their technology before they always
> jump the conclusion things are not accessible.  There are those times for
> sure, but you have to know more about a computer than just a speech program
> in order to be successful in my opinion.  This works the same for phone
> devices.  Believe it or not, I know a computer a lot better than JAWS, but
> have fewer problems than a lot of people who know JAWS like the back of
> their hand so to speak.
> 
> -----Original Message-----
> From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Nancy
> Feldman via Colorado-Talk
> Sent: Monday, November 11, 2019 5:43 PM
> To: 'NFB of Colorado Discussion List' <colorado-talk at nfbnet.org>
> Cc: Nancy Feldman <nancy.feldman at comcast.net>
> Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind
> 
> I would just like to point out that several people I know have completed the
> signup successfully, myself included.
> 
> With JAWS, I was successful by turning off the virtual cursor.
> 
> 
> 
> -----Original Message-----
> From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Amy Sabo
> via Colorado-Talk
> Sent: Monday, November 11, 2019 3:10 PM
> To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
> Cc: Amy Sabo <amieelsabo at gmail.com>
> Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind
> 
> hello Curtis and all,
> this is absurb news to hear about the new streaming service that Disney is
> going to bring up and, it doesn't surprise me on this at all! Disney has imo
> gone in not representing the blind community. I do plan to forward this onto
> the performing arts division list since this is a matter of the
> entertainment industry and, hopefully Disney will listen to your email and,
> advise in making this web site in signing up for this service accessible to
> the blind community. I was soo happy for this service to begin since i'am a
> Disney geek myself but, after reading your message I don't know if I want to
> sign up for it due to it's inaccessible use of it's web site. I hope that
> youget a reply to your message and, that that Disney will listen to you and,
> make this web site accessible for all of us who are Disney freaks to sign up
> and, use thisservice when it is launched this week!
> 
> thanks again for sharing this with us and, I will talk to you soon!
> 
> 
> sincerely,
> amy sabo
> 
> 
>> On 11/11/19, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org>
>> wrote:
>> Greetings:
>> 
>> 
>> 
>> If any of you are interested in signing up for the Disney Plus 
>> streaming service, please check out the below email which I sent out
> today.
>> 
>> 
>> 
>> Cordially,
>> 
>> 
>> 
>> Curtis Chong
>> 
>> 
>> 
>> From: Curtis Chong <chong.curtis at gmail.com>
>> Sent: Monday, November 11, 2019 10:25 AM
>> To: DisneyPlusHelp at disney.com
>> Subject: Disney Plus Not Accessible to the Blind
>> Importance: High
>> 
>> 
>> 
>> Greetings and felicitations:
>> 
>> 
>> 
>> I am writing to lodge a formal complaint regarding the accessibility 
>> (to blind users) of your website: https://preview.disneyplus.com/. I 
>> and a number of other blind people have attempted, unsuccessfully, to 
>> sign up for the soon-to-be-launched streaming service.
>> 
>> 
>> 
>> People who are totally blind use screen reading software to convert 
>> text displayed on the screen to speech or braille. This software is 
>> used on Windows computers (e.g., JAWS for Windows or NVDA) or on Apple 
>> Macintosh computers (VoiceOver). In the case of a Windows system, 
>> browsers such as Google Chrome, Mozilla Firefox, and/or Microsoft 
>> Internet Explorer are the browsers that are used. In the case of a 
>> Macintosh computer or a product running iOS, the Safari browser is 
>> what a
> blind person would use.
>> 
>> 
>> 
>> The accessibility problems appear when the new user needs to supply 
>> information that Disney Plus asks for to get them signed 
>> up-information such as one's email address, credit card number, etc.
>> Simply put, the forms used on the Disney Plus website are not adhering 
>> to the accessibility guidelines promulgated by the Worldwide Web 
>> Consortium-guidelines that are widely distributed and well known 
>> throughout the industry (refer to WCAG 2.0 and 2.1).
>> 
>> 
>> 
>> As a person who is well aware of the many good things that Disney has 
>> done to promote nonvisual access, I am extremely frustrated and 
>> disappointed that this problem even exists. Please get this fixed as 
>> soon as possible.
>> 
>> 
>> 
>> I can be reached by telephone at 303-745-0473 if anyone wants to 
>> discuss this with me in person. In the meantime, thank you for your 
>> kind attention to this problem.
>> 
>> 
>> 
>> Yours sincerely,
>> 
>> 
>> 
>> Curtis Chong
>> 
>> 
>> 
>> 
>> 
>> 
> 
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