[Blindtlk] An issue with signing someone up with an Apple account

[Bonnie Lucas]

Hello,

 

I have been working with someone on learning to use her iPhone and I have
not been able to get her Apple account completed. When filling out the
information, everything seems to do just fine and the account seems to be
finished until it asks me to sign in and then it simply does not work. I
have gone over the password, checked the email and cannot imagine why it
doesn't work. I even got her a new email and the same thing happened. One of
my blind coworkers also tried to set it up and had the exact same
experience. At this point, I am probably going to let a sighted person do it
without VO running. Has anyone had any issues like this? Any ideas you may
have will be greatly appreciated.

 

Now, another matter. I have a newer phone and an older one. I have been
leaving the older one off but recently I turned it on because I thought it
would be nice to use it for music and then I could still do other stuff with
the newer one. The old one has no service. Anyway, I went ahead and backed
it up and I have noticed recently that my new one is no longer receiving
email from either of my two accounts. It occurred to me a few minutes ago
that I should check the old one to see if it was getting email and it is.
Email is on in settings with both phones. I thought that you could receive
email from more than one Apple device at a time. Again, perhaps a techy
person will  have some answers. 

 

Very perplexed in Anchorage! Particularly with the account set-up situation.

 

Bonnie



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