[Blindtlk] comcast, the blind and DVR use

[james h]

it is in one of the suburbs
----- Original Message ----- 
From: "dewey bradley" <dewey.bradley at att.net>
To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Wednesday, January 23, 2008 3:44 PM
Subject: Re: [Blindtlk] comcast, the blind and DVR use


I didn't know they had a call center in Denver, where is It?
I know about a couple of payment centers, but I didn't know that there were
a call center.

----- Original Message ----- 
From: "James" <james52 at sprynet.com>
To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Wednesday, January 23, 2008 4:28 PM
Subject: Re: [Blindtlk] comcast, the blind and DVR use


> hey where do you work and is comcast pretty on the front of hiring we have
> been trying to gain access to their center here in denver and they haven't
> shown any interest.
> ----- Original Message ----- 
> From: "Sekhon, Harmeet" <Harmeet_Sekhon at cable.comcast.com>
> To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org>
> Sent: Tuesday, January 22, 2008 9:00 PM
> Subject: Re: [Blindtlk] comcast, the blind and DVR use
>
>
> I work for Comcast.  I do customer service for them.  The DVR isn't
> really accessible to blind people at all right now.  There is no
> nonvisual access built into the thing at all.
>
> As far as everything else, I hope we're not doing too badly.  Had some
> problems awhile back here with Directory Assistance Exemption issues,
> but I think we've cleared those up now.  I hope we have.  We don't
> segregate our customers and make them talk to a disabilities department
> like Verizon does.  We offer braille and large print statements, but so
> does everyone else when you press them for them.  Our Comcast.net site
> most users use could use some more web accessibility.  It would be
> really interesting to hear what others say though.  I'm not in upper
> management, but I hope that I can help improve things around here.
> Bounce ideas.
>
> Harmeet Sekhon
> Portland
>
>
>
> -----Original Message-----
> From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org]
> On Behalf Of Ray Foret Jr
> Sent: Tuesday, January 22, 2008 7:49 PM
> To: BlintTalk
> Subject: [Blindtlk] comcast, the blind and DVR use
>
> Hi there,
>
>    On Thursday, I will be switching from AT&T to Comcast.  I'll be
> getting all three services from them, and the DVR also.  I'd very much
> like
> to hear from all of y'all who have Comcast as to the eas of using the
> DVR
> and the general feeling you think Comcast has toward blind customers; if
> any.  Feel free to write me off list if you like; or, if you feel the
> entire
> group would benefit from your answer, that's fine too.  Thanks in
> advance.
>
> Sincerely yours,
> The Constantly Barefooted,
> Ray
> Home phone and fax:
> (985)853-0139
> E-mail:
> rforetjratbellsouthdotnet
> Skype Name:
> barefootedray
>
> God bless President George W. Bush!
> God bless our troops!
> and God bless America
>
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