[Blindtlk] [Electronics-talk] letter from a blindComcastcustomer; feedback wanted

Mike Freeman k7uij at panix.com
Thu Feb 14 10:33:14 CST 2008


Ray:

All the affiliate presidents in the world or even the national office 
won't matter a tinker's damn to Comcast. The only thing that has the 
potential of working *might* be a lawsuit and Dr. Maurer has a Hobson's 
Choice to figure out whom and when to sue.

I wouldn't even worry about the CAPTCHA thing because even the audio 
solution leaves out those who are hard-of-hearing. Were I you, I'd get 
a -- gasp -- *reader* and just fill out the bill the same way anyone 
else would do.

Back to the suit thing: at least we (NFB) have a resolution on the 
subject which gives Dr. Maurer and the Board the grounds to officially 
act. I would be in favor of this. But what other worthy civil rights 
case might we lose by doing this? Is cable access more important than, 
say, protecting blind parents from harassment by state social services 
agencies? This is the sort of choice we must make.

As for the bill, I use the pay-by-phone feature and I am not charged 
extra. Works like a champ! Computers aren't *everything!*

I'm not saying this isn't a vexing problem -- I voted for the 
resolution. But on the scales of justice, I'd say this is relatively 
minor (and I'm not minimizing it for you). And heck: I figure most of 
the detritis on television isn't worth worrying about. It's like when 
one purchases a KNFB Reader: one quickly discovers that 98% of what is 
printed isn't worth reading!

Actually, I believe that until cyberspace is declared a public 
accommodation under Title III of ADA -- in legislation, not regulations 
or court cases -- we will be fighting this battle.

No one ever said blindness wasn't a nuisance!

Mike

  ----- Original Message ----- 
  From: Ray Foret jr
  To: NFBnet Blind Talk Mailing List
  Sent: Wednesday, February 13, 2008 10:22 AM
  Subject: Re: [Blindtlk] [Electronics-talk] letter from a 
blindComcastcustomer; feedback wanted


  All good points Steve.  I'd certainly be willing to change the text to 
suit
  your suggestions.  IN fact, I'd thought of putting in the suggestion 
of the
  audio alternative as a solution to the captcha.  Perhaps, in light of 
this,
  removing the suggestion about eliminating the bill payment fee would 
be in
  order too.  As to the set top box menus, I'd be very interested to 
hear what
  others may have to suggest for ways in which this could be handled. 
Here's
  another thing.  What if Comcast just says "no" to all of this. 
Perhaps we
  might get all the NNFB state presidents to send letters or maybe even 
the
  national office.  IF we all act individually, they would say "no" to 
us only
  at great risk to themselves.

  Sincerely yours,
  The Constantly Barefooted,
  Ray
  Home phone and fax:
  (985)360-3375
  E-mail:
  rforetjratcomcastdotnet
  Skype Name:
  barefootedray

  God bless President George W. Bush!
  God bless our troops!
  and God bless America
  ----- Original Message ----- 
  From: "Steve Jacobson" <steve.jacobson at visi.com>
  To: "Blind Talk" <blindtlk at nfbnet.org>; "Discussion of accessible
  electronics and appliances" <electronics-talk at nfbnet.org>
  Sent: Wednesday, February 13, 2008 11:53 AM
  Subject: Re: [Blindtlk] [Electronics-talk] letter from a blind
  Comcastcustomer; feedback wanted


  Ray,

  I am with you all the way regarding the CAPCHA blocks.  One thing that 
helps
  us there is that we have a precedence and a possible solution, that 
being an
  audio
  alternative which at least helps most of us.  My thought is that it's 
the
  CAPTCHA that is the problem, and the extra fee is only an issue if the
  CAPTCHA is not fixed.  I
  don't think you should suggest, even indirectly, that waiving the fee 
is a
  suitable alternative to providing a way around the CAPTCHA.

  However, I am not so certain as to what the solution is to the HD 
recorder
  and menus.  While I don't disagree that we should make progress on 
this and
  perhaps
  even try to get ComCast to help, I don't know if it is clear what you 
want
  the vice-president to do.  There are some devices that we can 
apparently
  control pretty well
  through their network interfaces, and seeing if such a device could be 
made
  compatible with ComCast is one possible road.  Maybe others here know 
of
  specific
  devices that could be mentioned.

  I also don't know that we have ever claimed that every company should
  provide braille bills.  Again, it isn't clear to me why ComCast should
  provide one more than
  any other company.  yes, some companies do and many don't.  Would you 
need
  the braille bill if the CAPTCHA thing is resolved?  My thought would 
be to
  concentrate on the first issue with him, and maybe include the second 
issue
  with a request that they perhaps assist us to find a solution.

  On Wed, 13 Feb 2008 09:46:27 -0600, Ray Foret jr wrote:

  >Hi,

  >I would like y'all's input on the following which is a draft of the 
letter
  >I'm intending to send to Rick Germano, the Vice President of Customer
  >service at Comcast.


  >Dear Mr. Germano:

  >            I have been a customer of Comcast ever since January 
24th,
  > 2008.
  >I am a totally blind customer.  I use a screen reader to access my
  >computer.

  >For the most part, I have very much enjoyed your service.  The 
courteous
  >attitude of nearly all of your customer service representatives 
speaks well
  >of their love of working for Comcast and of their strong commitment 
to try
  >to help their customers as much as it is in their power to do so. 
And yet,
  >Mr. Germano, I do have some serious problems with certain aspects of 
the
  >service which Comcast provides to its customers; and, particularly, 
the
  >lack
  >of knowledge of the special accommodations which are sometimes needed 
by
  >blind customers.  This is the case regarding especially two key areas 
of
  >service; the totally inaccessible barrier put up by the use of the 
visual
  >captcha found when a customer signs up for the online bill payment 
service
  >and for Fancast, and the other is the lack of a convenient way to 
access
  >the
  >menu structure of the cable set top boxes and DVR units you provide.

  >            Let me give you specific examples of exactly what I mean. 
I
  >went to:

  >www.comcast.com

  >to try to set up my online bill payment account.  I was able to fill 
out
  >the
  >form for the most part, until I got to the bottom of the form.  At 
the
  >point
  >in the form just before the "submit" button, there was the 
instruction,
  >"please type in the numbers you see in the image.".  It is not 
possible for
  >screen reader programs such as the one I use to access and read the 
numbers
  >or special characters indicated; moreover, neither was there an audio
  >alternative which I could have used.  I called and requested a 
special pin
  >to try to resolve this issue.  I got the pin in the mail but it 
didn't
  >work.
  >I then called customer service.  The lady who answered the phone was 
very
  >nice and she too tried to fill out the form using the information I'd 
given
  >her; but, she couldn't make it work either.  Upon consulting her
  >supervisor,
  >she was informed (and she thus informed me) that customer service
  >representatives are NOT supposed to fill out those web forms because 
it
  >opens up liability issues which could potentially compromise 
security.  I
  >then asked about paying my bill via telephone.  I was informed there 
is a
  >$4.00 (Four dollar) charge for this service.  Mr. Germano, this is
  >unacceptable!  This practice and policy on the part of Comcast 
eeffectively
  >shuts out the blind customer from being able to independently pay 
bills and
  >otherwise transact business with your company!!!  Why should the 
blind
  >customer be charged a fee and thus be penalized merely due to 
blindness and
  >inexcusable oversight on the part of Comcast policy makers who most 
likely
  >haven't taken us blind customers in to account?  It is not just this 
matter
  >which I wish to communicate to you.  There is another.

  >            I have the Hi Definition DVR.  When I first got it, I was
  > unable
  >to get any customer service representative to assist me with the
  >properoperation of the DVR.  To his credit, the representative 
scheduled an
  >installer to come to my home for the purpose of helping me learn the 
menu
  >structure of the box.  This memorize and press routine is, however, 
very
  >much a hit and miss solution.  IF a wrong key is pressed, how does a 
blind
  >customer know where he is and thus how to navigate to where he needs 
to be
  >to find the menu item in which he is interested?  For a second time, 
I
  >needed help.  For a second time, I was offered the solution of an 
installer
  >to come to my home to help.  Mr. Germano, I do not think it is an
  >acceptable
  >solution that an installer should have to come to the home of a blind
  >customer to get him or her out of a jam with a cable box menu 
structure;
  >especially when he may have much more important calls to make; 
whether they
  >are installation or trouble shooting calls.

  >            Finally, Mr. Germano, I asked for my Comcast bill to be 
sent to
  >me in Braille.  The customer service representative indicated that he
  >didn't
  >even know if this was possible or not.  He told me this after I 
waited
  >nearly two hours on the phone.  I am informed this is in fact 
possible.

  >Mr. Germano, I would like to remind you, or make you aware in case 
you
  >hadn't
  >heard, that the National Federation of the blind:

  >www.nfb.org

  >passed two resolutions at our 2007 national convention which deal 
very
  >directly with the issues I have raised.  If you have any questions, 
please
  >feel free to contact me at my home number:

  >(985)360-3375

  >or my e-mail:

  >rforetjr at comcast.net

  >or Dr. Maurer, President of the National federation of the blind:

  >(410)659-9314

  >or by e-mail:

  >officeofthepresident at nfb.org

  >Here are the text of the relrelevant resolutions we passed regarding 
the
  >issues I raised:

  >RESOLUTION 2007-07

  >Regarding Elimination of Barriers Created by Online Security Measures

  >WHEREAS, an ever-increasing number of financial transactions are 
taking
  >place online, including bill paying, stock trading, account 
management, and
  >the

  >purchase of almost every imaginable kind of merchandise; and

  >WHEREAS, the vast sums of money now moving over the Internet tempt 
the
  >unscrupulous to develop schemes and scams to steal this money as 
Internet
  >users are

  >painfully aware from the all too familiar emails pretending to be 
from
  >various banks and institutions, which are not actually sent by them; 
and

  >WHEREAS, online merchants, financial institutions, and others 
recognize the
  >growth potential of the Web, but also realize that this growth will 
be
  >thwarted

  >if individuals are concerned about the security of their 
transactions; and

  >WHEREAS, for security reasons banks are rapidly adopting systems 
using the
  >method known as "visual CAPTCHA" because so far it cannot be 
circumvented
  >by

  >computerized means, but requires a human to enter numbers displayed 
on a
  >screen; and

  >WHEREAS, visual CAPTCHA is impossible for blind people to use, and 
online
  >entities are developing yet other systems, also impossible for blind 
people
  >to

  >use, such as credit and debit cards whose security numbers change 
visibly
  >in
  >accordance with a particular pattern; and

  >WHEREAS, all these security systems to eliminate fraud may also 
eliminate
  >blind people from engaging in financial transactions online; and

  >WHEREAS, security systems that prevent fraud and do not prevent blind 
users
  >are achievable and should be mandated by our country's laws requiring
  >access

  >for the disabled: Now, therefore,

  >BE IT RESOLVED by the National Federation of the Blind in Convention
  >assembled this sixth day of July, 2007, in the city of Atlanta, 
Georgia,
  >that this

  >organization call upon online merchants to find solutions that 
enhance
  >security but do not block the access of blind users to these 
extremely
  >important

  >online services; and

  >BE IT FURTHER RESOLVED that this organization seek congressional or
  >regulatory solutions to this access barrier if online merchants 
choose to
  >protect security

  >only by closing out blind Americans.

  >RESOLUTION 2007-16

  >Regarding the Inaccessibility of Digital Cable Services

  >WHEREAS, cable television companies such as Comcast, Time Warner, 
Mediacom,
  >and others are offering a growing number of digitally based and 
interactive

  >services through their networks such as video on demand; digital 
video
  >recording and playback; and on-screen, interactive program guides; 
and

  >WHEREAS, none of these services can be used without the ability 
visually to
  >read menus and prompts that are displayed on the television screen, 
thus
  >rendering

  >them inaccessible to the blind; and

  >WHEREAS, given that technologies now exist to make computers, cell 
phones,
  >and other electronic devices fully accessible to the blind, and given 
that
  >synthesized

  >speech is now available for hand-held devices, this regrettable lack 
of
  >nonvisual access is difficult to understand, let alone accept; and

  >WHEREAS, blind cable customers pay as much as everybody else for the 
cable
  >services they receive, even though some of these services are not 
fully
  >available

  >to them: Now, therefore,

  >BE IT RESOLVED by the National Federation of the Blind in Convention
  >assembled this sixth day of July, 2007, in the city of Atlanta, 
Georgia,
  >that this

  >organization call upon cable companies such as Comcast, Time Warner,
  >Mediacom, and others to take immediate steps to remove the nonvisual 
access
  >barriers

  >they have created for their blind customers through the adoption of
  >digitally based, interactive services; and

  >BE IT FURTHER RESOLVED that this organization urge these same 
companies to
  >work with the blind themselves, through the National Federation of 
the
  >Blind,

  >to design, develop, and implement specific solutions that will allow 
their
  >blind customers to use the same digitally based, interactive services 
as
  >their

  >sighted peers.

  >Mr. Germano, I strongly urge you to take my letter with the utmost
  >seriousness and to work with me and your other blind customers and 
the NFB
  >to find resolutions to these issues.  Thank you very much.

  >That is the end of the letter.  Thoughts?

  >Note, my e-mail signature will not appear in the text of the letter.


  >Sincerely yours,
  >The Constantly Barefooted,
  >Ray
  >Home phone and fax:
  >(985)360-3375
  >E-mail:
  >rforetjratcomcastdotnet
  >Skype Name:
  >barefootedray

  >God bless President George W. Bush!
  >God bless our troops!
  >and God bless America

  >_______________________________________________
  >Electronics-talk mailing list
  >Electronics-talk at nfbnet.org
  >http://www.nfbnet.org/mailman/listinfo/electronics-talk







  _______________________________________________
  blindtlk mailing list
  blindtlk at nfbnet.org
  http://www.nfbnet.org/mailman/listinfo/blindtlk

  _______________________________________________
  blindtlk mailing list
  blindtlk at nfbnet.org
  http://www.nfbnet.org/mailman/listinfo/blindtlk
-------------- next part --------------
Ray:
 
All the affiliate presidents in the world or even the national office won't matter a tinker's damn to Comcast. The only thing that has the potential of working *might* be a lawsuit and Dr. Maurer has a Hobson's Choice to figure out whom and when to sue.
 
I wouldn't even worry about the CAPTCHA thing because even the audio solution leaves out those who are hard-of-hearing. Were I you, I'd get a -- gasp -- *reader* and just fill out the bill the same way anyone else would do.
 
Back to the suit thing: at least we (NFB) have a resolution on the subject which gives Dr. Maurer and the Board the grounds to officially act. I would be in favor of this. But what other worthy civil rights case might we lose by doing this? Is cable access more important than, say, protecting blind parents from harassment by state social services agencies? This is the sort of choice we must make.
 
As for the bill, I use the pay-by-phone feature and I am not charged extra. Works like a champ! Computers aren't *everything!*
 
I'm not saying this isn't a vexing problem -- I voted for the resolution. But on the scales of justice, I'd say this is relatively minor (and I'm not minimizing it for you). And heck: I figure most of the detritis on television isn't worth worrying about. It's like when one purchases a KNFB Reader: one quickly discovers that 98% of what is printed isn't worth reading!
 
Actually, I believe that until cyberspace is declared a public accommodation under Title III of ADA -- in legislation, not regulations or court cases -- we will be fighting this battle.
 
No one ever said blindness wasn't a nuisance!
 
Mike
 
----- Original Message -----
From:
mailto:rforetjr at comcast.net Ray Foret jr
To:
mailto:blindtlk at nfbnet.org NFBnet Blind Talk Mailing List
Sent:
Wednesday, February 13, 2008 10:22 AM
Subject:
Re: [Blindtlk] [Electronics-talk] letter from a blindComcastcustomer; feedback wanted
All good points Steve.  I'd certainly be willing to change the text to suit
your suggestions.  IN fact, I'd thought of putting in the suggestion of the
audio alternative as a solution to the captcha.  Perhaps, in light of this,
removing the suggestion about eliminating the bill payment fee would be in
order too.  As to the set top box menus, I'd be very interested to hear what
others may have to suggest for ways in which this could be handled.  Here's
another thing.  What if Comcast just says "no" to all of this.  Perhaps we
might get all the NNFB state presidents to send letters or maybe even the
national office.  IF we all act individually, they would say "no" to us only
at great risk to themselves.
Sincerely yours,
The Constantly Barefooted,
Ray
Home phone and fax:
(985)360-3375
E-mail:
rforetjratcomcastdotnet
Skype Name:
barefootedray
God bless President George W. Bush!
God bless our troops!
and God bless America
----- Original Message -----
From: "Steve Jacobson" < mailto:steve.jacobson at visi.com steve.jacobson at visi.com
>
To: "Blind Talk" < mailto:blindtlk at nfbnet.org blindtlk at nfbnet.org
>; "Discussion of accessible
electronics and appliances" < mailto:electronics-talk at nfbnet.org electronics-talk at nfbnet.org
>
Sent: Wednesday, February 13, 2008 11:53 AM
Subject: Re: [Blindtlk] [Electronics-talk] letter from a blind
Comcastcustomer; feedback wanted
Ray,
I am with you all the way regarding the CAPCHA blocks.  One thing that helps
us there is that we have a precedence and a possible solution, that being an
audio
alternative which at least helps most of us.  My thought is that it's the
CAPTCHA that is the problem, and the extra fee is only an issue if the
CAPTCHA is not fixed.  I
don't think you should suggest, even indirectly, that waiving the fee is a
suitable alternative to providing a way around the CAPTCHA.
However, I am not so certain as to what the solution is to the HD recorder
and menus.  While I don't disagree that we should make progress on this and
perhaps
even try to get ComCast to help, I don't know if it is clear what you want
the vice-president to do.  There are some devices that we can apparently
control pretty well
through their network interfaces, and seeing if such a device could be made
compatible with ComCast is one possible road.  Maybe others here know of
specific
devices that could be mentioned.
I also don't know that we have ever claimed that every company should
provide braille bills.  Again, it isn't clear to me why ComCast should
provide one more than
any other company.  yes, some companies do and many don't.  Would you need
the braille bill if the CAPTCHA thing is resolved?  My thought would be to
concentrate on the first issue with him, and maybe include the second issue
with a request that they perhaps assist us to find a solution.
On Wed, 13 Feb 2008 09:46:27 -0600, Ray Foret jr wrote:
>Hi,
>I would like y'all's input on the following which is a draft of the letter
>I'm intending to send to Rick Germano, the Vice President of Customer
>service at Comcast.
>Dear Mr. Germano:
>            I have been a customer of Comcast ever since January 24th,
> 2008.
>I am a totally blind customer.  I use a screen reader to access my
>computer.
>For the most part, I have very much enjoyed your service.  The courteous
>attitude of nearly all of your customer service representatives speaks well
>of their love of working for Comcast and of their strong commitment to try
>to help their customers as much as it is in their power to do so.  And yet,
>Mr. Germano, I do have some serious problems with certain aspects of the
>service which Comcast provides to its customers; and, particularly, the
>lack
>of knowledge of the special accommodations which are sometimes needed by
>blind customers.  This is the case regarding especially two key areas of
>service; the totally inaccessible barrier put up by the use of the visual
>captcha found when a customer signs up for the online bill payment service
>and for Fancast, and the other is the lack of a convenient way to access
>the
>menu structure of the cable set top boxes and DVR units you provide.
>            Let me give you specific examples of exactly what I mean.  I
>went to:
>www.comcast.com
>to try to set up my online bill payment account.  I was able to fill out
>the
>form for the most part, until I got to the bottom of the form.  At the
>point
>in the form just before the "submit" button, there was the instruction,
>"please type in the numbers you see in the image.".  It is not possible for
>screen reader programs such as the one I use to access and read the numbers
>or special characters indicated; moreover, neither was there an audio
>alternative which I could have used.  I called and requested a special pin
>to try to resolve this issue.  I got the pin in the mail but it didn't
>work.
>I then called customer service.  The lady who answered the phone was very
>nice and she too tried to fill out the form using the information I'd given
>her; but, she couldn't make it work either.  Upon consulting her
>supervisor,
>she was informed (and she thus informed me) that customer service
>representatives are NOT supposed to fill out those web forms because it
>opens up liability issues which could potentially compromise security.  I
>then asked about paying my bill via telephone.  I was informed there is a
>$4.00 (Four dollar) charge for this service.  Mr. Germano, this is
>unacceptable!  This practice and policy on the part of Comcast eeffectively
>shuts out the blind customer from being able to independently pay bills and
>otherwise transact business with your company!!!  Why should the blind
>customer be charged a fee and thus be penalized merely due to blindness and
>inexcusable oversight on the part of Comcast policy makers who most likely
>haven't taken us blind customers in to account?  It is not just this matter
>which I wish to communicate to you.  There is another.
>            I have the Hi Definition DVR.  When I first got it, I was
> unable
>to get any customer service representative to assist me with the
>properoperation of the DVR.  To his credit, the representative scheduled an
>installer to come to my home for the purpose of helping me learn the menu
>structure of the box.  This memorize and press routine is, however, very
>much a hit and miss solution.  IF a wrong key is pressed, how does a blind
>customer know where he is and thus how to navigate to where he needs to be
>to find the menu item in which he is interested?  For a second time, I
>needed help.  For a second time, I was offered the solution of an installer
>to come to my home to help.  Mr. Germano, I do not think it is an
>acceptable
>solution that an installer should have to come to the home of a blind
>customer to get him or her out of a jam with a cable box menu structure;
>especially when he may have much more important calls to make; whether they
>are installation or trouble shooting calls.
>            Finally, Mr. Germano, I asked for my Comcast bill to be sent to
>me in Braille.  The customer service representative indicated that he
>didn't
>even know if this was possible or not.  He told me this after I waited
>nearly two hours on the phone.  I am informed this is in fact possible.
>Mr. Germano, I would like to remind you, or make you aware in case you
>hadn't
>heard, that the National Federation of the blind:
>www.nfb.org
>passed two resolutions at our 2007 national convention which deal very
>directly with the issues I have raised.  If you have any questions, please
>feel free to contact me at my home number:
>(985)360-3375
>or my e-mail:
>rforetjr at comcast.net
>or Dr. Maurer, President of the National federation of the blind:
>(410)659-9314
>or by e-mail:
>officeofthepresident at nfb.org
>Here are the text of the relrelevant resolutions we passed regarding the
>issues I raised:
>RESOLUTION 2007-07
>Regarding Elimination of Barriers Created by Online Security Measures
>WHEREAS, an ever-increasing number of financial transactions are taking
>place online, including bill paying, stock trading, account management, and
>the
>purchase of almost every imaginable kind of merchandise; and
>WHEREAS, the vast sums of money now moving over the Internet tempt the
>unscrupulous to develop schemes and scams to steal this money as Internet
>users are
>painfully aware from the all too familiar emails pretending to be from
>various banks and institutions, which are not actually sent by them; and
>WHEREAS, online merchants, financial institutions, and others recognize the
>growth potential of the Web, but also realize that this growth will be
>thwarted
>if individuals are concerned about the security of their transactions; and
>WHEREAS, for security reasons banks are rapidly adopting systems using the
>method known as "visual CAPTCHA" because so far it cannot be circumvented
>by
>computerized means, but requires a human to enter numbers displayed on a
>screen; and
>WHEREAS, visual CAPTCHA is impossible for blind people to use, and online
>entities are developing yet other systems, also impossible for blind people
>to
>use, such as credit and debit cards whose security numbers change visibly
>in
>accordance with a particular pattern; and
>WHEREAS, all these security systems to eliminate fraud may also eliminate
>blind people from engaging in financial transactions online; and
>WHEREAS, security systems that prevent fraud and do not prevent blind users
>are achievable and should be mandated by our country's laws requiring
>access
>for the disabled: Now, therefore,
>BE IT RESOLVED by the National Federation of the Blind in Convention
>assembled this sixth day of July, 2007, in the city of Atlanta, Georgia,
>that this
>organization call upon online merchants to find solutions that enhance
>security but do not block the access of blind users to these extremely
>important
>online services; and
>BE IT FURTHER RESOLVED that this organization seek congressional or
>regulatory solutions to this access barrier if online merchants choose to
>protect security
>only by closing out blind Americans.
>RESOLUTION 2007-16
>Regarding the Inaccessibility of Digital Cable Services
>WHEREAS, cable television companies such as Comcast, Time Warner, Mediacom,
>and others are offering a growing number of digitally based and interactive
>services through their networks such as video on demand; digital video
>recording and playback; and on-screen, interactive program guides; and
>WHEREAS, none of these services can be used without the ability visually to
>read menus and prompts that are displayed on the television screen, thus
>rendering
>them inaccessible to the blind; and
>WHEREAS, given that technologies now exist to make computers, cell phones,
>and other electronic devices fully accessible to the blind, and given that
>synthesized
>speech is now available for hand-held devices, this regrettable lack of
>nonvisual access is difficult to understand, let alone accept; and
>WHEREAS, blind cable customers pay as much as everybody else for the cable
>services they receive, even though some of these services are not fully
>available
>to them: Now, therefore,
>BE IT RESOLVED by the National Federation of the Blind in Convention
>assembled this sixth day of July, 2007, in the city of Atlanta, Georgia,
>that this
>organization call upon cable companies such as Comcast, Time Warner,
>Mediacom, and others to take immediate steps to remove the nonvisual access
>barriers
>they have created for their blind customers through the adoption of
>digitally based, interactive services; and
>BE IT FURTHER RESOLVED that this organization urge these same companies to
>work with the blind themselves, through the National Federation of the
>Blind,
>to design, develop, and implement specific solutions that will allow their
>blind customers to use the same digitally based, interactive services as
>their
>sighted peers.
>Mr. Germano, I strongly urge you to take my letter with the utmost
>seriousness and to work with me and your other blind customers and the NFB
>to find resolutions to these issues.  Thank you very much.
>That is the end of the letter.  Thoughts?
>Note, my e-mail signature will not appear in the text of the letter.
>Sincerely yours,
>The Constantly Barefooted,
>Ray
>Home phone and fax:
>(985)360-3375
>E-mail:
>rforetjratcomcastdotnet
>Skype Name:
>barefootedray
>God bless President George W. Bush!
>God bless our troops!
>and God bless America
>_______________________________________________
>Electronics-talk mailing list
>Electronics-talk at nfbnet.org
>http://www.nfbnet.org/mailman/listinfo/electronics-talk
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