[Blindtlk] FW: The fly Swatter or the Hammer
dewey bradley
dewey.bradley at att.net
Mon Apr 14 21:45:48 CDT 2008
I used the word complaining, maybe I should have worded It better, I wasn't
saying that we should go in and start yelling and cussing at them.
We just have to work with them, and point out to them the good points with
the service.
When I was in ST. Louis, I would let them know when a bus or train driver
wasn't calling out the stops, but I would also point out his or her good
points as well.
----- Original Message -----
From: "trishs" <slosser at metrocast.net>
To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Monday, April 14, 2008 5:16 PM
Subject: Re: [Blindtlk] FW: The fly Swatter or the Hammer
>I want to point out the difference between complaining, and
> pointing out an area or areas of concern. It's important that we
> remain professional, and dignified. We can still be the squeaky
> wheel that gets the grease. I'd like to see that grease polished
> with respect for us.
> Consider that a hammer dressed as a fly swatter.
>
>> ----- Original Message -----
>>From: "dewey bradley" <dewey.bradley at att.net
>>To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org
>>Date sent: Mon, 14 Apr 2008 17:08:27 -0700
>>Subject: Re: [Blindtlk] FW: The fly Swatter or the Hammer
>
>>I know a guy that takes complaints and makes them comply.
>>he's in Kansas city, he can give a number to who handles your
> area.
>>I put in a complaint on the ST. Louis transit system, and he
> went and rode
>>the metro train, he told them that If they don't comply that he
> would pull
>>there federal funds.
>>and so when you take the train in ST. Louis, the drivers will
> come over the
>>PA system and say what train It and where It's going,
>>this Is the guy
>>Thomas Harris
>>his email is
>>thomas.harris at dot.gov
>>his number is
>>816-329-3928
>>he handles the mid west area.
>>I know that someone in Denver does that area.
>>but ccall or email Thomas, if he don't handle your area, he can
> give you a
>>number to who ever does.
>
>>I tell blind people all the time when they gripe about buses to
> complain,
>>but they wont.
>>You really have to stay on top of theese people.
>
>>----- Original Message -----
>>From: "David Evans" <drevans at bellsouth.net
>>To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org
>>Sent: Monday, April 14, 2008 8:09 AM
>>Subject: Re: [Blindtlk] FW: The fly Swatter or the Hammer
>
>
>
>>> Dear Dianna,
>
>>> I am going to include all of my contact info here so that ,
> where ever I
>>> can, I would like to help you.
>>> I had similar problems here in Palm Beach County.
>>> I now work for one of our local Para-transit providers doing
> training and
>>> handling consumer affairs.
>>> I would insist that members of your advocacy groups be included
> on the
>>> committees that are suppose to be working on coming into
> compliance here.
>>> Then you will not only have a voice in these meetings, but some
> "ears" as
>>> well.
>>> It would go a long way to let you all know the truth about the
> situation
>>> and
>>> better understand if they are "shining you on," or telling you
> the true
>>> facts.
>>> It may also show you that there is a role for the advocacy
> groups to play
>>> here in getting what you need from the service.
>>> This could mean several things.
>>> You need to be creating more awareness of the situation with the
> transit
>>> services, the governing body that makes the decisions and
> controls the
>>> purse
>>> strings. Doing training with the bus drivers to get them on
> board and
>>> understand that this is not only important to you, but it is
> also the Law
>>> and is part of their job description.
>>> Most drivers don't do the stop call outs because it can be
> boring and they
>>> just plain forget.
>>> This is why most systems have gone to automatic stop
> announcement systems
>>> to
>>> provide compliance and make the drivers and passengers happy.
>>> There are federal grants for systems to use to obtain the
> technology and
>>> the
>>> one fly in the soup is that there is a local match required
> usually to
>>> draw
>>> down the federal funds.
>>> You just must get the powers that be to see that they must do
> this and
>>> filing a complaint with the FTA is likely going to have to be
> your first
>>> step.
>>> Get as many groups and individuals to sign on the letter as you
> can to
>>> give
>>> it weight and just do it.
>>> Shining the spot light on this will likely get them moving as
> the possible
>>> loss of federal funds for non-compliance is a pretty good carrot
> and
>>> stick.
>>> This will also get the FTA and Justice Department looking their
> way and
>>> they, the system, will start worrying about what other
> non-compliance
>>> issues
>>> are going to be uncovered.
>>> We have to be the watch dogs here. We have to be the ones that
> bark and
>>> growl. They system managers are not going to do it as it might
> make them
>>> look bad and they feel they look good if they don't spend any
> more money
>>> than they have too.
>>> The worst case I ever encountered with middle management of a
> private
>>> company trying to look good to upper management by holding down
> spending
>>> was
>>> at Three Mile Island nuclear Reactor 3 back in 1979.
>>> Middle management was trying to save money by not replacing
> faulty gauges
>>> in
>>> the control room.
>>> As a result an operator of the reactor thought the water level
> was too
>>> high
>>> in the vessel and stopped the feed water system.
>>> He was in fact losing water because of a faulty valve and leak.
>>> He exposed the top 7 feet of the reactor core and almost caused
> a complete
>>> melt down of the reactor and the contamination of most of the
> Eastern
>>> Seaboard just because his supervisor wouldn't replace an $80
> gauge.
>>> That event killed the nuclear business in the U.S. because
> people became
>>> afraid. The year before; it was the nuclear reactors on the
> East Coast
>>> that
>>> kept millions from freezing to death as all of the railroads
> were shut
>>> down
>>> by bad cold weather for a month. All of the oil tank cars and
> coal
>>> carriers
>>> were frozen on the rails. It was those same reactors that
> saved lives.
>>> Please pardon the history lesson.
>
>>> David Evans, NFBF
>>> Nuclear/Aerospace Materials Engineer-Retired
>>> Builder of the Lunar Rovers and the F-117-A Stealth Fighter
>
>>> MV Transit Consumer Advocate
>>> Work: (561) 840-1499 Ext: 1015
>>> Cell: (561) 789-2488
>>> E-mail: drevans at bellsouth.net
>>> Member of:
>>> The Palm Tran Service Board
>>> MPO Transportation Disadvantaged Local Coordinating Board
>>> (SFRTA) South Florida Regional Transit Authority/Tri-Rail
>>> Work Force Alliance Transportation Sub-Committee
>
>>> ----- Original Message -----
>>> From: "Graves, Diane" <dgraves at icrc.IN.gov
>>> To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org
>>> Sent: Thursday, April 10, 2008 8:37 AM
>>> Subject: Re: [Blindtlk] FW: The fly Swatter or the Hammer
>
>
>>>> Hi Trish, David and all,
>
>>>> First of all Trish, welcome to the list and to the NFB. We're
> glad to
>>>> have you.
>
>>>> Secondly, I'd just like to chime in and say I think there is an
> art to
>>>> the hammer/fly swatter dilemma, as there are times when both are
>>>> appropriate.
>
>>>> Our chapter has been working with the local transit system in
>>>> Indianapolis for close to ten years now, trying to coax them to
> come
>>>> into compliance with the ADA. This involves for the most part,
> failure
>>>> to make major stop announcements, announcing there respective
> bus
>>>> numbers when they arrive at a stop, and various other things.
>
>>>> Over the past 10 years or so, we have taken time away from work
> and out
>>>> of our busy lives to participate in training classes for the
> drivers,
>>>> complained to the local public transit offices, attempted to
> explain our
>>>> position to the powers that be at the company etc. Etc.
>
>>>> They are still not in compliance, and I, for one, am just about
> done.
>>>> We have recently sent them a letter requesting another meeting
> with
>>>> them, and have yet to receive a response.
>
>>>> Judging from the brief feedback I've have gotten regarding our
> request,
>>>> I'm fearful that they are going to attempt to pacify us again,
> telling
>>>> us that they are working on these issues, and doing everything
> that can
>>>> be done.
>
>>>> This week I'm going to suggest to my chapter at our monthly
> meeting that
>>>> we might want to consider a complaint to the Federal Transit
>>>> Authority, if things don't shape up real soon.
>
>>>> Start out with the fly swatter method, but there comes a time
> when you
>>>> must say, "okay, the fly swatter isn't driving the message home.
> Time to
>>>> get out that hammer."
>
>
>
>>>> Diane Graves
>>>> Civil Rights Specialist
>>>> Indiana Civil Rights Commission
>>>> Alternative Dispute Resolutions Unit
>>>> 317-232-2647
>
>>>> "Attitude is a little thing that makes a big
> difference."--Winston
>>>> Churchill
>
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>>>> -----Original Message-----
>>>> From: blindtlk-bounces at nfbnet.org
> [mailto:blindtlk-bounces at nfbnet.org]
>>>> On Behalf Of trishs
>>>> Sent: Wednesday, April 09, 2008 6:12 PM
>>>> To: NFBnet Blind Talk Mailing List
>>>> Subject: Re: [Blindtlk] FW: B-F LINDA'S BATTLE, AN UPDATE
>
>>>> Thanks for the complement, David. No. I don't work as an
>>>> advocate, only on my own behalf when necessary, and trust me,
>>>> I've just recently traded in my "hammer!" Someone showed me the
>>>> important use of a "fly swatter." I took it to heart.
>>>> I'd like to say (because I like to talk about me" that I am
>>>> 43-years-old, married with 3 children, and have recently
>>>> graduated from a Massage Therapy Program. Unfortunately, I
>>>> wasn't able to pass the National exam the first time around,
>>>> (only missed it by 12 points), so am auditing Kinesiology back
> at
>>>> school for a semester to better prepare for the next time
> around.
>>>> I live in NH. and have recently become a Federationist. I'm
>>>> doing some fund raising for my local chapter, and looking
> forward
>>>> to convention, and other activities with other blind people.
>>>> Other than blind camp as a child, I haven't been around blind
>>>> people, and honestly don't have "formal" blind skills training.
>>>> This list gives me another opportunity to "socialize with "my
> own
>>>> kind," and I'm SO looking forward to it.
>>>> There's an introduction from the "Mouth of NH." I say that,
>>>> because I am often tempted to grab that hammer! Feel free to
> let
>>>> me know when it's stuck in my hand.
>
>>>>> ----- Original Message -----
>>>>>From: "David Evans" <drevans at bellsouth.net
>>>>>To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org
>>>>>Date sent: Wed, 9 Apr 2008 11:05:04 -0400
>>>>>Subject: Re: [Blindtlk] FW: B-F LINDA'S BATTLE, AN UPDATE
>
>
>>>>>Dear Trish,
>
>>>>>Very good response.
>>>>>You stated, in a far more delicate way, exactly what I meant and
>>>> would do in
>>>>>the situation.
>>>>>You must forgive me as I do sometimes sound as if I would use a
>>>> hammer
>>>>>instead of a fly swatter to smack flies.
>>>>>Do you work in a job that lets you advocate? You might be good
>>>> at it.
>
>>>>>David Evans, NFBF
>>>>>MV Transit
>>>>>Consumer Advocate
>
>>>>>----- Original Message -----
>>>>>From: "trishs" <slosser at metrocast.net
>>>>>To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org
>>>>>Sent: Wednesday, April 09, 2008 9:35 AM
>>>>>Subject: Re: [Blindtlk] FW: B-F LINDA'S BATTLE, AN UPDATE
>
>
>>>>>> Hi, David, and all.
>>>>>> I'd send the letter charging at the very least insensitivity,
>>>>>> while pointing out any and all possible rights violations. I'D
>>>>>> offer to help them in the program they choose to implement,
>>>>>> before a suit is actually filed. That way it's less
>>>>>> confrontational, at the same that it's forceful. I'm sure most
>>>>>> staff is aware of compliance. Perhaps not all of the staff
>>>> would
>>>>>> be aware that there was and is noncompliance. Bring it to their
>>>>>> attention, and offer them a way to stay out of the newspapers,
>>>>>> and court. Stay in contact with them as they begin their
>>>>>> program. If they need over seeing, point them to the NFB to
>>>> find
>>>>>> resources.
>>>>>> These things shouldn't be happening. We all need to learn to be
>>>>>> our own best advocate. We're a federation of equality for the
>>>>>> blind. Let's build bridges, not gaps.
>
>
>>>>>>> ----- Original Message -----
>>>>>>>From: "David Evans" <drevans at bellsouth.net
>>>>>>>To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org
>>>>>>>Date sent: Tue, 8 Apr 2008 23:00:41 -0400
>>>>>>>Subject: Re: [Blindtlk] FW: B-F LINDA'S BATTLE, AN UPDATE
>
>>>>>>>Dear Trish,
>
>>>>>>>WE always try to negotiate before we litigate, but obviously the
>>>>>> staff here
>>>>>>>is very insensitive to these people feelings not to mention their
>>>>>> rights.
>>>>>>>They need to know that these rights have been violated and the
>>>>>> law only
>>>>>>>gives you a certain time period in which to file, both for a
>>>>>> civil suit or a
>>>>>>>civil rights suit.
>>>>>>>The powers that be need to know that you are serious and you aint
>>>>>> going away
>>>>>>>quietly.
>>>>>>>Otherwise, they don't need to do anything because you aren't
>>>>>> going to do
>>>>>>>anything.
>>>>>>>If the threat is not there, as an option, the hospital is not
>>>>>> going to do
>>>>>>>anything to change its habits. Why should they. To them nothing
>>>>>> happened,
>>>>>>>therefore, no action on their part is required.
>>>>>>>The interference with this man's right to take his guide dog with
>>>>>> him could
>>>>>>>be up to a third degree felony in some states with jail time and
>>>>>> a fine.
>>>>>>>Most of what was done to Linda and her husband was just plain
>>>>>> insensitivity
>>>>>>>and can be changed with an awareness and sensitivity program.
>>>>>> Hospitals
>>>>>>>have to comply with the ADA too in all programs and services
>>>>>> offered to the
>>>>>>>General Public.
>>>>>>>I don't think that this will go to a law suit, but the powers
>>>>>> that be at the
>>>>>>>hospital need to think it might to ensure they take action to fix
>>>>>> this
>>>>>>>before someone else gets the same treatment. Some bad publicity
>>>>>> will stur
>>>>>>>them to action.
>
>>>>>>>What would you do?
>>>>>>>I am open to suggestions as to how you would ensure the hospital
>>>>>> changes its
>>>>>>>ways.
>
>>>>>>>David Evans, NFBF
>>>>>>>MV Transit
>>>>>>>Consumer Advocate
>
>>>>>>>----- Original Message -----
>>>>>>>From: "trishs" <slosser at metrocast.net
>>>>>>>To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org
>>>>>>>Sent: Tuesday, April 08, 2008 4:42 PM
>>>>>>>Subject: Re: [Blindtlk] FW: B-F LINDA'S BATTLE, AN UPDATE
>
>
>>>>>>>> Hi group. My name is Trish. I'm a new member, and thought I'd
>>>>>>>> jump in right here. To me, this is part of what Truly Does need
>>>>>>>> to be fixed in our health care system.
>>>>>>>> I get it about Linda's ill treatment. I just don't "see" where
>>>>>>>> threatening to sue turns this into a positive experience.
>>>>>>>> I believe there should be a mandatory Disability Awareness 101
>>>>>>>> in all Medical Training Programs, where speakers in all areas of
>>>>>>>> disability are invited to staff meetings or workshops. Perhaps
>>>>>>>> your well deserved letter to the powers that be should offer
>>>>>>>> solutions so that this doesn't happen to others in the future?
>
>>>>>>>>> ----- Original Message -----
>>>>>>>>>From: "David Evans" <drevans at bellsouth.net
>>>>>>>>>To: "NFBnet Blind Talk Mailing List"
>>>>>>>> <blindtlk at nfbnet.org>,<nfb-talk at nfbnet.org>,
>>>>>> <nfbf-l at nfbnet.org>,
>>>>>>>> <acb-l at acb.org
>>>>>>>>>Date sent: Tue, 8 Apr 2008 14:50:35 -0400
>>>>>>>>>Subject: Re: [Blindtlk] FW: B-F LINDA'S BATTLE, AN UPDATE
>
>
>>>>>>>>>Dear John,
>
>>>>>>>>>I can only say that your experience is not uncommon in dealing
>>>>>>>> with hospital
>>>>>>>>>staff.
>>>>>>>>>Turn this negative into a positive.
>>>>>>>>>Tell them you are going to sue them over their handling of
>>>>>>>> Linda's situation
>>>>>>>>>unless they begin a training program for the staff on how to deal
>>>>>>>> with this
>>>>>>>>>kind of situation so it does not happen again.
>>>>>>>>>It should include access laws and regulations, common courtesy
>>>>>>>> and methods
>>>>>>>>>of preparing and dealing with Blind and low vision people in
>>>>>>>> their charge.
>>>>>>>>>I know that knee replacement hurts allot and doing the exercises
>>>>>>>> everyday is
>>>>>>>>>the only way it will get better and reduce the pain not to
>>>>>>>> mention get your
>>>>>>>>>mobility back.
>>>>>>>>>It is the treatment here that is wrong. Someone should have had
>>>>>>>> the duty to
>>>>>>>>>keep you informed as to her condition and status.
>>>>>>>>>Treatment staff as well as housekeeping need to be trained as to
>>>>>>>> what and
>>>>>>>>>how to handle delivery of food and treatment procedures when
>>>>>>>> dealing with
>>>>>>>>>the blind and even your service dog.
>>>>>>>>>If some one does not teach them what to do and that they have
>>>>>>>> responsibility
>>>>>>>>>to see to it that things are done right; what is to stop them
>>>>>>>> from doing
>>>>>>>>>this again in the future.Who at this hospital handles ADA
>>>>>>>> compliance? Why
>>>>>>>>>was not the staff trained how to deal with this.
>>>>>>>>>I have seen hospitals where they post a sign to tell the staff
>>>>>>>> entering a
>>>>>>>>>room that the person is Blind and to announce themselves upon
>>>>>>>> entering the
>>>>>>>>>room and exiting and what they are there for; test, housekeeping,
>>>>>>>> food
>>>>>>>>>services or medical treatments.
>>>>>>>>>You deserve to know and be made aware of what they are doing.
>
>>>>>>>>>David Evans, NFBF
>
>>>>>>>>>----- Original Message -----
>>>>>>>>>From: "Eric Calhoun" <eric at pmpmail.com
>>>>>>>>>To: <nfb-talk at nfbnet.org>; <blindtlk at nfbnet.org>;
>>>>>>>> <nfbf-l at nfbnet.org>;
>>>>>>>>><acb-l at acb.org
>>>>>>>>>Sent: Tuesday, April 08, 2008 3:32 AM
>>>>>>>>>Subject: [Blindtlk] FW: B-F LINDA'S BATTLE, AN UPDATE
>
>
>>>>>>>>>> Hello, people, this _is blindness-related; contact Mr. Justice
>>>>>>>> for your
>>>>>>>>>> thoughts. Thank you
>
>
>>>>>>>>>> Original Message:
>>>>>>>>>> From: "John Justice" <johnjustice at comcast.net
>>>>>>>>>> To: <blind-friends at yahoogroups.com
>>>>>>>>>> Subject: B-F LINDA'S BATTLE, AN UPDATE
>>>>>>>>>> Date:
>>>>>>>>>> Thu, 3 Apr 2008 21:15:10 -0400
>
>>>>>>>>>> Recently, my wife Linda went through a double knee replacement.
>>>>>>>> her
>>>>>>>>>> surgery was on February 4, and the actual operation went quite
>>>>>>>> well. But
>>>>>>>>>> what happened after that is something we are still trying to
>>>>>>>> understand.
>
>>>>>>>>>>>From the very beginning, we knew that trouble was coming. I
>>>>>>>> brought my
>>>>>>>>>> guide dog along and the staff at the Admissions desk started to
>>>>>>>> give us a
>>>>>>>>>> hard time about there not being enough room in the treatment
>>>>>>>> area for the
>>>>>>>>>> dog. They finally shifted us to a larger room and I was able to
>>>>>>>> sit on
>>>>>>>>>> one
>>>>>>>>>> side while Linda was being prepared for surgery. The last thing
>>>>>>>> I heard
>>>>>>>>>> was her joking with people in the hallway as she was wheeled
>>>>>>>> away.
>
>>>>>>>>>> Her surgeon, Doctor Star, called me later to tell me that the
>>>>>>>> operation
>>>>>>>>>> had gone quite well. At that time Linda was still in the
>>>>>>>> Recovery Room
>>>>>>>>>> and
>>>>>>>>>> they wouldn't let me anywhere near her. During an operation
>>>>>>>> like this,
>>>>>>>>>> the
>>>>>>>>>> doctors use something called femoral blocks. They are
>>>>>>>> injections which
>>>>>>>>>> are
>>>>>>>>>> supposed to help with the tremendous pain. Linda woke up to
>>>>>>>> unbelievable
>>>>>>>>>> agony because the injections didn't work for her at all. They
>>>>>>>> finally got
>>>>>>>>>> her pain under control enough to move her up to the room where I
>>>>>>>> was
>>>>>>>>>> waiting. I had been sitting there for more than 2 hours,
>>>>>>>> wondering what
>>>>>>>>>> had happened to Linda and getting very little information at
>>>>>>>> all.
>
>>>>>>>>>> During her stay at the hospital, she ran into a problem time and
>>>>>>>> time
>>>>>>>>>> again with staff who just didn't know how to deal with a totally
>>>>>>>> blind
>>>>>>>>>> patient, especially one who was completely helpless due to major
>>>>>>>> surgery.
>>>>>>>>>> At times, they refused to help her at all. They made no
>>>>>>>> adjustment for
>>>>>>>>>> her
>>>>>>>>>> blindness and got angry when we demanded a little consideration.
>>>>>>>> The
>>>>>>>>>> nurses, especially at night, did nothing but complain constantly
>>>>>>>> about how
>>>>>>>>>> understaffed they were and made Linda feel like a criminal every
>>>>>>>> time she
>>>>>>>>>> asked for something. Her requests were normal. Her pleas for
>>>>>>>>>> consideration where her blindness was concerned were reasonable.
>>>>>>>> The
>>>>>>>>>> physicians thought so but the nursing staff, especially the
>>>>>>>> clinical
>>>>>>>>>> assistants, seemed to act as if Linda was some kind of strange
>>>>>>>> creature
>>>>>>>>>> from another planet. I raised so much hell with Patient
>>>>>>>> Relations that,
>>>>>>>>>> after a while, they were reluctant to return my calls. This was
>>>>>>>> Linda's
>>>>>>>>>> first time in a hospital. She had never been operated on before
>>>>>>>> nor was
>>>>>>>>>> she in a hospital as a patient in her adult life. She just
>>>>>>>> wasn't
>>>>>>>>>> prepared
>>>>>>>>>> for their lack of cooperation and offensive manner.
>
>>>>>>>>>> But my Linda is a fighter. In spite of everything, she went on.
>>>>>>>> But
>>>>>>>>>> then, what choice did she have? Her own knees were gone and she
>>>>>>>> had to
>>>>>>>>>> deal with these new artificial ones, whether she liked it or
>>>>>>>> not.
>
>>>>>>>>>> After 3 days in the surgery ward, Linda was moved up stairs to
>>>>>>>> the
>>>>>>>>>> Rehabilitation floor. But the attitude of the nurses on that
>>>>>>>> floor was,
>>>>>>>>>> if
>>>>>>>>>> anything, worse than the staff in the Surgical wing. At one
>>>>>>>> point, one of
>>>>>>>>>> the male nurses tried to refuse me admittance into a patient
>>>>>>>> dining room
>>>>>>>>>> where the patients, if they wanted to, could eat with their
>>>>>>>> families. I
>>>>>>>>>> warned the man that he was getting himself into hot water but
>>>>>>>> he refused
>>>>>>>>>> to listen until some supervisor showed up and gave him walking
>>>>>>>> orders.
>>>>>>>>>> What a jerk! After that, we had no trouble in the dining room
>>>>>>>> except for
>>>>>>>>>> Linda's constant, ongoing pain.
>
>>>>>>>>>> As blind people, some of you will appreciate and understand what
>>>>>>>> Linda
>>>>>>>>>> had to put up with. She would ask for water and one of them
>>>>>>>> would bring
>>>>>>>>>> it
>>>>>>>>>> for her. Then later, when some procedure or other was
>>>>>>>> necessary, the
>>>>>>>>>> water
>>>>>>>>>> would be moved and no thought was given to how Linda could find
>>>>>>>> it in a
>>>>>>>>>> strange room. The nurses just didn't or wouldn't understand
>>>>>>>> that a few
>>>>>>>>>> seconds of consideration might make all of the difference for
>>>>>>>> Linda,
>>>>>>>>>> especially when it came to her blindness coupled with the fact
>>>>>>>> that she
>>>>>>>>>> couldn't move around very well. Various staff members would
>>>>>>>> enter her
>>>>>>>>>> room
>>>>>>>>>> and without explaining what they were doing, would begin
>>>>>>>> whatever
>>>>>>>>>> treatment
>>>>>>>>>> they had in mind. At first, the housekeeping staff would bring
>>>>>>>> her
>>>>>>>>>> dinner,
>>>>>>>>>> set it on a side table and never tell her it was there. More
>>>>>>>> than once,
>>>>>>>>>> they moved her phone out of reach and didn't put it back. She
>>>>>>>> couldn't
>>>>>>>>>> wait to get out of there.
>
>>>>>>>>>> The physical therapists were completely different in every
>>>>>>>> respect from
>>>>>>>>>> the nursing staff. They were considerate, patient and took the
>>>>>>>> time to
>>>>>>>>>> explain every exercise and process. They told Linda exactly
>>>>>>>> what she had
>>>>>>>>>> to do and described the equipment before asking her to use it.
>>>>>>>> Linda used
>>>>>>>>>> to say that her therapy classes were an escape from the hell
>>>>>>>> created by
>>>>>>>>>> the
>>>>>>>>>> rest of the staff. She tried to educate them but it was an up
>>>>>>>> hill battle
>>>>>>>>>> with those who just wouldn't listen or didn't care.
>
>>>>>>>>>> No one ever told us how much it would hurt. I swear to you
>>>>>>>> people. I
>>>>>>>>>> believe that Linda was the only blind patient this hospital ever
>>>>>>>> had who
>>>>>>>>>> got both knees replaced at the same time. But Linda said it
>>>>>>>> best. If she
>>>>>>>>>> had known how much it was going to hurt, she would have never
>>>>>>>> had the
>>>>>>>>>> surgery at all. But in her case, the bilateral replacement was
>>>>>>>> necessary.
>>>>>>>>>> Both of her knees were that bad.
>
>>>>>>>>>> When she came home from the hospital, her motion was still very
>>>>>>>> limited.
>>>>>>>>>> I took care of my baby and I enjoyed doing it. I was so afraid
>>>>>>>> that I
>>>>>>>>>> would have forgotten how to fix a meal or clean up the kitchen
>>>>>>>> but I did
>>>>>>>>>> surprisingly well. Linda could manage to get up and down the
>>>>>>>> stairs
>>>>>>>>>> although it was a slow and painful process. We borrowed a wheel
>>>>>>>> chair and
>>>>>>>>>> for the longest time, that was her place to sit at our table.
>>>>>>>> Our house
>>>>>>>>>> is
>>>>>>>>>> too small for the chair to be useful anywhere else. She used a
>>>>>>>> rolling
>>>>>>>>>> walker for a while and then graduated to a cane.
>
>>>>>>>>>> Well, that was more than 8 weeks ago friends. Linda is doing
>>>>>>>> quite well
>>>>>>>>>> walking around now without the aid of a walker or a cane. She
>>>>>>>> is still in
>>>>>>>>>> quite a bit of pain. But gradually things are improving. Linda
>>>>>>>> had the
>>>>>>>>>> opportunity, through several surveys, to describe her experience
>>>>>>>> in the
>>>>>>>>>> hospital. She showed them no mercy. Eventually, we are going
>>>>>>>> to write a
>>>>>>>>>> letter to the hospital's administration. We believe that the
>>>>>>>> staff is
>>>>>>>>>> sadly lacking in knowledge when it comes to helping patients
>>>>>>>> with physical
>>>>>>>>>> impairments, especially those whom are totally blind.
>
>>>>>>>>>> John Justice
>
>>>>>>>>>> My job feeds my family, music feeds my soul.
>
>>>>>>>>>> PERSONAL E-MAIL: johnjustice at comcast.net
>
>
>>>>>>>>>> [Non-text portions of this message have been removed]
>
>
>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> blindtlk mailing list
>>>>>>>>>> blindtlk at nfbnet.org
>>>>>>>>>> http://www.nfbnet.org/mailman/listinfo/blindtlk
>
>>>>>>>>>_______________________________________________
>>>>>>>>>blindtlk mailing list
>>>>>>>>>blindtlk at nfbnet.org
>>>>>>>>>http://www.nfbnet.org/mailman/listinfo/blindtlk
>>>>>>>> _______________________________________________
>>>>>>>> blindtlk mailing list
>>>>>>>> blindtlk at nfbnet.org
>>>>>>>> http://www.nfbnet.org/mailman/listinfo/blindtlk
>
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