[Blindtlk] sending things Free Matter

[Chasity Jackson]

I would discuss it with her with this law in hand. You should not have to be 
inconvenienced in the least bit by her lack of education. Copy and paste the 
law into a word document, and they can look it up in their books. Tell her 
you will file a complaint with the 800 ask usps if she can't get her facts 
straight. That's what I had to do at the last place where I lived. They kept 
giving me the run around and saying this and that and this and that was the 
law, and the law changed every five minutes in their eyes, and finally I 
said, "I'm giving you people till tomorrow to get your facts straight and 
stop running me around, or I'll take this higher if you're too lazy to look 
the information up and be correct about this." And they called me an hour 
later and profusely apologized and said they would correct it with every 
employee there.


----- Original Message ----- 
From: "Julie J." <jlcrane at alltel.net>
To: "Marion & Martin" <swampfox1833 at verizon.net>; "NFBnet Blind Talk Mailing 
List" <blindtlk at nfbnet.org>
Sent: Tuesday, June 26, 2007 5:40 PM
Subject: Re: [Blindtlk] sending things Free Matter


> thanks!
>
> A bit of background...I have been shipping guide dog equipment and white
> canes Free Matter  for some time now.  Recently I had a potential customer
> ask if I could ship Free Matter to the UK.  I asked about how this might 
> or
> might not work at the post office yesterday.  I totally get that other
> countries have different laws and rules and was not expecting to be able 
> to
> ship things there Free Matter.  So today I get a phone call back about my
> question.
>
> The postal worker quoted me directly almost exactly what Marion provided,
> except that she didn't number anything.  She informed me that the UK has
> similar Free Matter provisions to the U.S. and I can ship anything there
> that I can ship here using Free Matter.  She then proceeds to tell me that
> it appears to be only reading and writing materials.  I specifically ask
> about white canes, since that is what I was intending to ship to the UK.
> She informs me that "no" white canes are not included.  When I press the
> issue and state that it is my belief that white canes are indeed adaptive
> equipment specifically used by the blind, she continues to claim that 
> white
> canes would not be eligible for Free Matter shipping.
>
> So I'm really  unsure of how to proceed.  I could just continue to ship
> things as I always have and not disclose what's in the boxes.  I could
> debate the issue with her using a copy of the previously mentioned
> publication.  I could speak to a supervisor.  I could charge customers
> shipping costs for their blindness related adaptive equipment.  I could 
> hire
> a driver and go to the next nearest city  and ship stuff from there and
> bypass the confused postal workers here.  Or I could start using UPS
> instead, but then I am back to charging customers more.
>
> So how would you guys handle this?
>
>
> Julie
> http://www.livingblind.com/eml
> Be who you are and say what you feel because those who mind don't matter 
> and
> those who matter don't mind.
>
> Dr. Seuss
>
>
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>
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