[Blindtlk] Heads up: Norton Antivirus/Norton Internet Security 2007 incompatible with Jaws.

[David Andrews]

>Don't know if this is true or not, but thought I would pass it along -- I am sure others will also test.


Dave



>>To: vip-l at softspeak.com.au
>>From: Aaron Howell aaron at kitten.net.au
>>
>>Hello,
>>As a long time user of Symantec products, I am saddened to inform 
>>everyone that the new Norton 2007 products are no longer compatible with Jaws.
>>After purchasing Norton Internet Security 2007, and performing 
>>extensive testing on it,
>>I've determined the following.
>>* A blind person is unable to activate the product without sighted assistance.
>>if Jaws is loaded, the Activation program immediately quits, rather 
>>than displaying its dialogs.
>>This happens during the setup process, and causes your installation 
>>to be left in an unusable state.
>>Fixing this requires sighted assistance to get through the 
>>activation process, at which time the product (mostly) repairs itself.
>>* Once the product is installed, configuration is exceedingly 
>>difficult. The software is completely inaccessible from the keyboard,
>>Unlike it previous versions the interface does not appear to take 
>>advantage of the Windows built in html rendering facilities, instead 
>>using its own rendering method.
>>All configuration must be done with the jaws cursor, and Jaws's 
>>ability to see things like buttons is eratic at best.
>>(admittedly, it may be possible to improve this via the use of a 
>>tool like Hotspot clicker, but getting to a state where you could 
>>would require heavy sighted intevention,
>>and its questionable as to whether it would be worth it.)
>>* When the product tries to alert with Jaws loaded (at least on my 
>>machine), it instead blue screens and reboots.
>>I tested this with the standard antivirus test. Eicar? (not sure on 
>>the spelling),
>>which is a harmless .com file intended to do nothing but trigger 
>>antivirus products. (all products use this as a standard, "hello world" test.)
>>
>>The combination of the three above points leads me to believe that 
>>ongoing persistance with this product would prove fruitless.
>>(Note: while I did not perform testing with Window Eyes, it has been 
>>my experience in the past that
>>WE has been less effective at accessing the Norton interfaces when 
>>they were accessible, so I have no reason to believe, and hence no 
>>inclination to try it, that the situation with 2007 would be any 
>>better, in fact, I suspect it would be dramaticly worse).
>>
>>This message is a heads up to advise others not to buy the Norton 
>>2007 products.
>>if you are a Norton user, stick with 2006, as that is, at least, accessible.
>>If not, then it looks like its now time to find a new package 
>>(Microsoft's OneCare is looking good at this point).
>>
>>Regards
>>Aaron
>
>Regards Steve
>Email:  srp at internode.on.net
>Skype:  steve1963
>MSN Messenger:  internetuser383 at hotmail.com 
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